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Webinars
January 21, 2010
Join Ulysses Learning for a Joint Webinar with Company Partner Merced Systems
Transform your contact center by deploying the right coaching strategy and tools
Webinar to be held Thursday, Feb. 4, 2010
9:00 am PST / 12:00 pm EST
In 2010, contact center leaders are again being tasked to “do more with less”. At the same time, these leaders are accountable for developing and improving the performance of their frontline agents. While significant time and effort are invested in agents and other frontline staff, it’s important to not forget about the management-level roles, tasked with coaching and responsible for improving agent performance.
In this Webinar, you will get the answers you need to improve your organization’s customer service. Ulysses Learning has partnered with Merced Systems (News - Alert) to develop an end-to-end solution to empower mid-level managers and coaches with performance process tools. These tools will enable managers to meet their overall performance goals amidst continued belt tightening.
Key Takeaways:
Key Takeaways:
1. Hear about coaching trends for 2010
2. Learn about the impact of a prescriptive coaching process
3.Find out how to leverage technology to instill accountability and performance change
For full details and to register, click here:
Edited by Michael Dinan
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