WCEC of Ocean County, New Jersey Hosts Complimentary Customer Service Workshops
Customer service can make or break a business. Even businesses that have been operating for years need to review their customer service strategy, brush up on their skills, and self-check their performance now and then. Recognizing this, the Women’s Center for Entrepreneurship Corporation (WCEC) is providing a free customer service training workshop as part of their “We’re Storming Back Hurricane Sandy Disaster Relief Program.”
In a recent statement, the executive director of the WCEC, Penni Nafus, said that customer service is an important component in rebuilding the business community: “Almost a year after Hurricane Sandy tore our shore apart, local businesses are continuing to rebuild and recover from the store. We want small businesses to know that resources are available at no cost to them to help in their recovery and provide them with the tools for continued, long-term success.”
To this end, the WCEC has already hosted several of these two-hour training sessions, helping area businesses hone their customer service skills.
As Ashley Caputo, of TMCnet, detailed in her article, “Training Your Agents to Create the Most Efficient Customer Experience,” the customer experience is an important part of doing business—people like doing business with people they like, and, no matter how good your product or service is, people who are rude will lose business.”
It is important, Caputo says, to control the customer service experience by defining good customer service and putting a plan into place to ensure that that definition is what one’s company practices. It is also important to listen to what customers have to say and to let them know that you and your team are available to help them, if and when they are ready.
Edited by Blaise McNamee