Voice over Internet Protocol (VoIP) providers offer money-saving packages for long distance and international calls, which are especially beneficial for call centers, as there are over 56 million hours worth of customer conversations handled by the industry a day. Along with VoIP, 3G and 4G mobile networks, cloud computing, and the next generation of voice and data services, the telecom industry is clearly undergoing a series of radical changes molded by the traditional of telephony and Internet Protocol (IP) network.
As VoIP innovations continue to make headway in the industry, it is important that organizations are properly educated in its history, current technologies and IT needs, so that they can create business plans that will reap in the highest profits.
RCCSP, a professional education alliance for the call center, has developed a variety of courses that include in-house training, seminars, and certifications to help organizations understand the current telecom landscape and how voice is migrating from a circuit network to a packet-switched network. This type of education is vital for organizations that are new to the industry, have experience in data networking, are in the process of converging telephony and data infrastructures, or are responsible for implementing telephony services.
The “Telecom Architectures and Information Technologies” training course from RCCSP helps call centers understand what services are available and how they will impact each company. In this course, attendees will learn about the applications supported by telecom networks, digitizing voice, types of communication mediums, power over Ethernet, wireless LAN standards, VoIP and UC and video conferencing solutions and features.
RSSCP also offers an interactive, live web seminar called ‘BUILDING A VoIP BUSINESS CASE’ which is led by an instructor and offers the personal training that call centers need to increase their telecommunications knowledge. Participants will learn the best practices for creating and understanding VoIP return on investment (ROI) and how to best capitalize on the latest telecommunications technology.
Although many organizations may feel they know enough about VoIP to benefit from it, by participating in these seminars and training courses, they will mostly likely learn new facts and information that could completely alter its future in the telecommunications industry.
Edited by Blaise McNamee