The scripts, the never-ending questions and the voice that oftentimes sounds like a fabrication of customer service – all of these factors live in the call center. But what really goes on at the other end of the customer’s line? Would you believe it if you heard that there is a new play coming out that drops the curtain containing every realism of the call center? The show is called Disconnect, and it actually made its West Coast premiere last month.

The show is described as tearing away the scripts, the happy faces and the phony names to reveal “what really goes on when the lines go silent at a large scale call center.”

How do they describe call center training in this raw depiction of call center life? One of the leading actors, Imran Sheikh, who plays Ross, told reports, “Keep a smile on at all times no matter what’s going on. Be positive…just be nice. And manipulate people a little.”

Okay, there’s clearly a bit of sarcasm in this show. But you know what would serve as a great team-building exercise if you have a smaller call center staff? Go and see this show together. It will give you all a well-needed moment to take a deep breath, relax and get a few laughs in that are probably very relatable, but at the same time, can definitely teach your employees a lesson on call center etiquette.

The show was slated to open in Silicon Valley, which is apparently a great place to have this program staged, as “almost every single tech company on Earth outsources part [of] or all of its customer service operations,” according to reports.

According to playwright Anupama Chandrasekhar, the show is to take on some very important cultural as well as controversial topics that are sure to be enlightening to viewers. “I was looking for a play that would first of all reflect more of the South Asian community here in the South Bay. We have a huge Indo-American population,” artistic Rick Lombardo tells me in this Stark Insider TV interview. “And there weren’t a lot of plays that told their stories, or represent their cultures.”

Just remember: not all call center training strategies have to be by the book or take place in the office!