Assurant Solutions' Albany Call Center Now Hiring

Assurant Solutions provides extended service contracts and wireless phone protection programs for retailers and dealer groups. It has about 14,000 employees primarily in North America.

With the closing of its Oklahoma call center last week, 125 new positions are shifting to the Albany location. These new positions will double the current workforce in Albany.

The company has begun to start training its first wave of new employees, and will continue to train new people each month until the 125 spots are filled. Next week, the second wave of training begins with 12 new employees.

“This will put us at near capacity,” said Rebecca Spencer, director of operations at the Albany site. “We’ve already started training 18 new employees.”

Positions are available to any qualified individual, and open for all areas of the company’s service center, including a new wireless area dedicated to servicing handset protection calls and in equipment technical support. Applicants should have at least six months of customer service experience, excellent communications skills and computer and Internet skills.

Application forms are available online by clicking here.

According to Joe Erdeman, president of Assurant Solutions’ Extended Protection Solutions business, the size of the center and a high-quality workforce were the main reasons Albany was selected.

Central Texas is also seeing increased hiring, as Aegis Limited recently revealed it will be hiring about 300 agents to help its online travel site client Orbitz World Wide. The partnership between Aegie and Orbitz World Wide will include hiring and training a group of travel professionals to work in Aegis’ call center.

With all of this hiring and training in the industry, the demand for call center training services continues to rise. Call center training experts like the Resource Center for Customer Service Professionals (RCCSP) lead the way in training and certification for call center, help desk, customer service and technical support professionals.

RCCSP offers an on-site contact center professional training and certification course, which teaches best practices, skills and techniques for effective, high-quality front-line customer support and presents the opportunity to learn and practice skills that build customer relationships and generate a positive company image.