Domestic demand for Canadian contact center-enabled customer service and support has partially offset the loss of nearshore U.S.-serving centers. Much of this sector literally went south when the American economy did just that, driving down the U.S. dollar and removing the significant cost advantage Canada enjoyed and which had drawn them in some 10-15 years ago.

Canadian contact center managers can benefit from leading-edge contact center training to help them bolster productivity and retain and attract customers. Training can also help Canadian centers stay in business and their staff to keep their jobs; English-language support is being offshored to India, Latin America and the Philippines while French-speaking calls are beginning to be reportedly being handled in Africa.

The RCCSP Professional Education Alliance is now bringing its travel-cost-friendly one-stop comprehensive menu of intensive contact center training and certification seminars to Canada July 11-July 15, 2011. The global contact center training and certification firm is conducting its sessions in Toronto, Ontario, the country’s largest city, its business, communications, media, transportation and yes contact center hub and provincial capital. Toronto is also convenient for many American contact center managers and executives. The city is in driving distance of western New York State; there is excellent air service from Midwest, New England and Northeast points.

The venue selected by the RCCSP Professional Education Alliance is the Park Hyatt. It is located in the high-fashion (onetime hippie) Yorkville district at Bay/Yonge/Bloor commercial and subway system crossroads, near the University of Toronto, the Royal Ontario Museum and Queen’s Park, the provincial legislature building. 

Here is the schedule of RCCSP Professional Education Alliance contact center training classes offered:

• July 11-15       Call Center Engineering Boot Camp, Call Center Management Certification Boot Camp
• July 11-12       Contact Center Foundations, Telecom Expense Management, Contact Center Metrics: Tactical Uses That Drive Performance
• July 11-13       Call Center Metrics, Data Analytics and Reporting
• July 13-14       Fundamentals of Call Center Workforce Management, Supervisory and Leadership Skills for Contact Center Supervisors
• July 13-15       Call Center Manager Training and Certification, Workforce Management Hands-on Certification Boot Camp
• July 14-15       Designing Six Sigma Contact Centers, IVR Design Training: Streamlining the Customer Experience

For more information on the contact center training and certification and venue please click on or call the RCCSP Professional Education Alliance at 708-246-0320.