IAOP and RCCSP Professional Education Alliance Enter Partnership Agreement

In a recent press release, International Association of Outsourcing Professionals (IAOP) and the RCCSP Professional Education Alliance announced that they have entered a partnership agreement. The move will help both the organizations to cater to the certification needs of domestic and global contact center outsourcing services buyers and providers.

According to the terms of agreement between these two professional certification bodies, RCCSP Alliance's comprehensive portfolio of certifications will now also include IAOP's Certified Outsourcing Professional (COP) designation that specifically addresses outsourcing topics, skills, and knowledge that impact the global call center outsourcing profession. RCCSP already robust portfolio of contact center certification credentials includes Certified Contact Center Professional (CCCP), Certified Contact Center Supervisor (CCCS), Certified Call Center Manager (CCCM), Certified Call Center Engineer (CCCE), Certified Workforce Management Professional (CWMP), and Certified Quality Management Professional (CQMP).

"The COP designation and the program's training courses have become globally recognized as the industry's de facto standard of excellence since IAOP introduced the program in 2006," said IAOP Chairman Michael Corbett, in a recent press release. "We are pleased to partner with the RCCSP Professional Education Alliance to offer this comprehensive training curriculum to a growing audience of outsourcing professionals."

"IAOP and RCCSP have been educating offshore outsourcing professionals in a nearly side-by-side fashion for some years now," says Nina Kawalek, RCCSP CEO, in a press release. "It's makes perfect sense for two synergistic certification bodies like ours to combine efforts to spur continued growth and use of best practices on a global scale."

Both certification bodies have quite a few things in common. The certifications provided by both organizations are based on process frameworks and employ rigorous assessment processes to evaluate candidate competencies and real-world experiences and performance.  Moreover, preparatory training courses of both organizations impart proven management practices and are taught by industry authorities.

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Rich Steeves