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Call Center Solutions Feature Article Archive
Volt Workforce Solutions, a staffing business unit of Volt Information Sciences and sister division to hosted call center and directory assistance solutions provider VoltDelta, has announced that it is among the top winners of The Global Six Sigma & Business Improvement Awards.
11/9/2009
LSSiDATA, a provider of national directory assistance and enhanced public record data -- and a division of call center solutions provider Volt Delta -- has launched a new Website for customer data supplements, new mover identification and rapid refresh information at LSSiDATA.com.
10/30/2009
Helsana, one of Switzerland's largest health insurance providers, is reportedly using Volt Delta's OASIS call center solution to improve its customer service.
10/19/2009
When it comes time for selecting a provider of hosted call center solutions, it's important to consider the underlying technology each vendor is using to deliver its software.
10/2/2009
Volt Delta International, a subsidiary of U.S.-based Volt Information Sciences, has leased space in a London data center in order to support growing demand for its hosted call center solutions.
9/22/2009
LSSi Europe Ltd., a subsidiary of U.S.-based LSSiData, part of VoltDelta Resources LLC and Volt Information Sciences, is now furnishing telephone subscriber information for Latvia, Estonia and Lithuania to its directory assistance provider customers.
9/16/2009
Current economic conditions are prompting many customers to listen to offers with short term benefits, ignoring customer care efforts designed to build long-term loyalty. Those in the communication industry must deal with the conflict of investing to retain and grow a larger percentage of their customer base by providing additional value vs. competing on short term promotions as a defensive measure.
8/27/2009
VoltDelta's "DeltaCallme" automated service answers peak-period or off-hour calls using interactive voice recognition software and SMS confirmation to assist callers. The technology also schedules callbacks and SMS reminders, as well as offers appointment reminders, need for servicing, repeat orders and other customer care services via automation, the company said.
7/30/2009
Telecommunications Services of Trinidad and Tobago (TSTT), offering fixed line and mobile communications, broadband Internet access, lease lines and data services in the twin island state, has replaced its operator services platform with Volt Delta's OASIS call center solution in order to deliver improved operator service.
6/5/2009
The current global market is presenting significant challenges for companies in nearly every industry. At the same time, in order to effectively compete, companies must invest in new technologies.
5/1/2009
Adoption of the software-as--a--service (SaaS) model is accelerating across the enterprise, but particularly in the call center, as companies are discovering the advantages today's hosted solutions offer over premise-based systems.
4/3/2009
Terry Saeger, senior vice president and general manager of VoltDelta's Enterprise Services and Solutions division, said that, in these challenging times, organizations must ensure that their investments in technology deliver a competitive edge, work to retain existing customers, and provide operational efficiency.
3/19/2009
VoltDelta Enterprise Services and Solutions, which offers hosted directory assistance and call center solutions, received a Best of Show award for Best Service Provider Solution during Technology Marketing Corporation's INTERNET TELEPHONY Conference and EXPO East 2009, held Feb. 2-4 in Miami.
3/19/2009
In this day of fewer customer purchases, it is more important than ever that all companies profile their most profitable customers and manage that data to help drive performance and future sales. Unfortunately, a new report has found that 30 percent of UK organizations do not profile their contact data to understand which customers are the most profitable.
3/5/2009
LSSiDATA, a provider of telephony-sourced national databases of telephone listings and a wholly owned subsidiary of VoltDelta, today announced a new real-time delivery service, called CallMatch.
2/5/2009
Home agents are increasingly being seen by contact centers as a valuable asset, thanks to their increased flexibility and productivity, however concerns still linger regarding remote management, and security.
1/28/2009
ProtoCall One, which provides systems integration and consultancy for contact centre companies, has advised contact center managers to look at six major options to face the economic downturn in 2009.
1/19/2009
The American Teleservices Association has released its updated 2009 U.S. call suppression guide, to help members comply with telemarketing regulations. The ATA points out that the Federal holidays do not require call suppression – days when legislation requires telemarketers not to call residents – but have been provided as a convenience. Suppression is needed on specific dates for five particular states: Alabama, Louisiana, Mississippi, Rhode Island, and Utah. The dates below exclude those specific holidays that have passed, for example, New Year's Day.
1/14/2009
Consumers are consistently concerned with the protection of their personal information, especially when dealing with a company over the phone. Contact center and call center agents have access to a significant amount of customer information. In most cases, this is what makes them effective customer service representatives. Unfortunately, it can also open the customer up to risk if the agent decides to alter their loyalty away from the company.
1/7/2009
The first solution is covered today. The second one will appear Thursday. Together they represent the best gifts organizations can bestow on their operations, people, customers, and ultimately themselves.
12/16/2008
The deepening economic downturn, replete with the collapsing and fading auto, financial services, retail, and travel sectors are now starting to drag contact centers with them. With fewer people buying, and obtaining and using credit cards and loans there is less need for other people to handle accounts, cross-sell features like credit protection, enter orders, and take reservations.
12/12/2008
Contact centers and many enterprises and organizations rely heavily on data centers to process information from and on customers, clients, and employees. Yet current economic conditions are putting cost pressures on data center and IT managers. In response, Emerson Network Power has come up with ten ways to get more out of data centers with fewer resources.
11/19/2008
Innovation is significantly driving market growth and new offerings for the mid-market and increased sales of relatively new WFO applications are also contributing to the increase. Such applications include speech analytics, surveying/feedback, coaching and performance management. There has also been a substantial increase in professional services revenue.
11/13/2008
With the volatility of the contact center market, it is always a positive move when the organization determines that keeping its operation within the United States is the best choice. Once that decision is made, the company needs to determine just where within the country the contact center can operate most effectively.
10/29/2008
The main focus for the contact center — no matter industry it is meant to serve — should be the customer.
10/16/2008
What happens in the call center can drive revenue, impact customer satisfaction and keep customers coming back — or not.
10/9/2008
VoltDelta, a provider of hosted call center solutions and content/data services for the telecom industry, announced the launch of its OASIS Smart-Station and OASIS Smart-Station for Microsoft Dynamics CRM products.
10/2/2008
There's a revolution afoot in the contact center industry… a new set of technologies that is radically changing the way in which agents work without affecting their ability to provide clients with excellent customer service.
7/14/2008
Sometimes it might seem like phrases such as "agent at home" or "home agent" are simply buzzwords. In fact, creating technologies that enable home-based call center agents has become an industry unto itself.
7/2/2008
VoltDelta's OASIS platform, an Internet Protocol (IP)–based switching and contact center system, has been picked to update the voice and data systems of Fonecta Group, a Finland-based directory service company.
6/30/2008
VoltDelta International, a provider of call center solutions including hosted and customer-premise directory assistance systems, announced the release of a fully automated voice survey application, OASIS on-call Survey.
6/30/2008
With the new offering, made possible through the use of technology from Dial Directions, carriers can offer a "directions" option to callers that will allow them to simply speak their starting location for turn-by-turn directions to their destination via text message.
4/23/2008
Do you remember using directory assistance in "the olden days?" A live operator would answer every time, look up your query and manually connect you. It was hard not to maintain a visual image of a grandmotherly-looking woman with a tall, white hairdo sitting in front of a switchboard wearing an old-fashioned corded headset. Dialing for directory assistance was something you seldom needed to do: invariably, you were telephoning from your home of office, and both places had telephone books.
4/21/2008
VoltDelta Resources and Transera Communications have signed a commercial reseller and marketing partnership.
4/18/2008
If you manage a contact center, chances are good you have experience in offering some sort of self service to customers: an IVR, or a Web site with an FAQ list, perhaps. You know why self-service is good: It automates the basic issues customers have that may take up a large portion of your expensive live agents' time, like balance inquiries and transfers for a bank, outage and billing information for a utility, store hours and stock availabilities for a retail store, price checks in the case of a b-to-b situation.
4/14/2008
VoltDelta Resources and PossibleNOW announced the availability of CallMatch Compliance Service, a contact center compliance application.
4/11/2008
Most call center and contact center managers would agree that one of the best ways to achieve operational efficiency is by using speech automation technology.
4/11/2008
VoltDelta Resources and PossibleNOW have announced the availability of CallMatch Compliance Service, a contact center compliance application giving data services with regulatory compliance products for all inbound and outbound call center applications.
4/10/2008
(Norwalk, CT – Feb. 5, 2008) Technology Marketing Corporation (TMC) today announced that the Call Center Solutions channel, sponsored by VoltDelta, has been launched as the newest addition to the TMCnet channel program.
2/5/2008
VoltDelta Resources has announced that AT&T has begun using VoltDelta's integrated advertising platform offering for its 1-800-YellowPages service in the States of Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.
10/18/2007
Volt Delta Resources, LLC has closed a merger between its wholly owned subsidiary and LSSi Corp, a leading directory database provider. Volt Delta Resources is in turn a subsidiary of Volt Information Sciences, Inc. and a worldwide leader in hosted and customer-premise directory assistance solutions. The merger was completed for a total cash consideration of $70 million, subject to final adjustment based on LSSi Corp's working capital as of the closing date.
9/18/2007
Volt Delta Resources, LLC (VoltDelta), a wholly owned subsidiary of Volt Information Sciences Inc. announced today that AT&T Inc. has successfully rolled out its next phase for 1-800-YellowPages (www.att.com/1800YellowPages) by making the service available to the entire state of California.
7/13/2007
One of the trends I am seeing more and more of is hosting - whether on the VoIP side or call center side. Hosted CRM, too, is making big waves this year.
10/10/2006
