Transera Communications, a provider of virtual call center solutions for distributed multi-site call centers, announced the joining of Brad Mack as Senior Vice President of Sales.

Mack has over 25 years' experience running sales organizations in the voice and call center markets

Previously Mack ran partner development and direct sales at Contact Solutions, a provider of on-demand call automation solutions. Prior to the assignment at Contact, Mack had an 11-year stint running Americas' Sales at Intervoice (News - Alert), the industry-leading manufacturer of self-service platforms.

With over 25 years of sales leadership experience at established companies such as Octel, ROLM/IBM (News - Alert) and Xerox, Mack is positioned to immediately impact Transera's business, company officials said.

“We are excited to have Brad as part of the Transera management team,” Prem Uppaluru (News - Alert), President and CEO, Transera, said. “His knowledge of, and experience in, the call center industry will be invaluable to Transera as we meet the demand for contact centers transitioning away from on-premise to virtual call center solutions.”

Transera (News - Alert) specializes in virtual call center software solutions. The company feels that the transitioning of today’s call centers from aging and proprietary on-premise equipment to cloud-based solutions continues to attract talent to the virtual call center market.

The cloud-based solution from Transera helps high-volume multi-source call centers manage constantly shifting demands for agent resources, control multiple outsourcers and locations more effectively, and eliminate exorbitant capital expenditure outlays.