Communications manager of the Transylvania County 9-1-1 Center, Kevin Shook has commented that they were looking for a next-generation 9-1-1, geo-diverse system for use in their primary call center, a backup center and for use as a satellite backup for their mobile command vehicle. When they saw what the Sentinel Patriot (News - Alert) solution can do for their centers, they decided to switch suppliers and go with PlantCML.  

PlantCML has stated that they offer next generation applications for E9-1-1 call processing, incident & records management, computer-aided dispatch, mapping, data management, interactive voice response, notification solutions and services including on-premise, hosted and hybrid implementations, P25 land mobile radio, as well as training, technical support and a full suite of managed services and professional services.

The Sentinel Patriot call processing solution is an IP-enabled solution that offers highly flexible configurations to meet the needs of small- to medium-sized call centers. The solution also offers a complete suite of computer telephony features, such as automatic call distribution, automatic number identification and automatic location identification. 

According to officials, Sentinel Patriot call processing solution is now available in five Transylvania County 9-1-1 Centers and in one remote station as a backup to serve as the primary public safety answering point for handling emergency and administrative calls. In addition the county has installed Sentinel CommandPOST call processing solution on four workstations in their mobile command vehicle.    

Vice president of Public Safety Call Center Applications at PlantCML (News - Alert), Carlos Avila has stated that the Transylvania County has been better served by just installing their Sentinel Patriot solution and their REVERSE 911 emergency notification system.

REVERSE 9-1-1 emergency notification systems enables Transylvania County 9-1-1 to warn citizens of a potential hazard or gather crime-solving information. REVERSE 9-1-1 emergency notification system is ideal for use in small towns and villages, as well as large municipalities, school campuses, federal agencies and military bases. REVERSE 9-1-1 emergency notification system has been deployed in many operations throughout the U.S. and Canada to provide an onsite solution for map-driven and list-based notification that benefits local communities and first responders identically. 

In related news PlantCML released Aurora MIS for the VESTA call processing solution and unveiled new mapping solution for emergency call centers.