Convergys Corporation, a company focused on relationship management solutions, has announced a new, non-exclusive alliance with Sonda, an IT services provider in Latin America. With this new agreement, Sonda will offer Convergys’ (News - Alert) full suite of technology-based Self-Service and Assisted Service Solutions in the Mexican marketplace.

With more than 8,000 IT professionals in Latin America, Sonda works with a diversified client base that includes leading companies in the banking, telecommunications and insurance industries to drive down costs while also improving customer loyalty.

“Our alliance with Convergys enables Sonda to bring vital, new customer-focused business solutions to our client base, which includes the top 100 companies in Mexico,” said Guido Camacho, General Director of Sonda Mexico, in a statement. “Together with Convergys, we are positioned to better service our clients with a range of innovative solutions that drive the cost improvements and increased customer loyalty today’s companies need to succeed and grow their businesses.”

As a result of this alliance, Sonda will offer its clients in Mexico the following Convergys solutions:

The Convergys Intelligent Self-Service Solution, an integration of Convergys Intervoice (News - Alert) Voice Portal (IVP) and Convergys’ Dynamic Decisioning Solution. With this integration, the two offerings take advantage of the power of speech and Web-based standards and enterprise-wide policy management to enable contact centers to provide a more personalized and relevant experience for their customers. Both solutions also help to reduce costs and increase revenue opportunities.
 

The Convergys On-Demand Voice Authentication solution is a platform-dependent option that authenticates agent-assisted and self-service IVR, Web and mobile device transactions more securely than traditional ID plus PIN authentication.

 

The Convergys flexible Hosted Self-Service Solutions designed to optimize the customer experience while also reducing operations cost.

The Convergys Intelligent Contact Routing Solution that integrates the Intervoice IP Contact Center and Convergys Dynamic Decisioning Solution to create a next-generation system for seamlessly and intelligently routing customer contacts by phone, e-mail, fax or the Web.  

 

“Sonda has a long and impressive 35-year history in Latin America. Its leadership position and robust client roster in Mexico presents Convergys with the opportunity to bring our technology solutions to a new market with the confidence that we are working together with the best and the strongest IT services ally in the region,” said Mike Betzer (News - Alert), president of Relationship Technology Management at Convergys.

 
In other Convergys news, the company announced last month that Jeff Fox, was been named president and CEO. He would serve in this position for at least one year and will also remain on the Convergys Board.

Convergys is also partnering with Microsoft (News - Alert) to create the Convergys Smart Communications Suite powered by Microsoft. Currently under development, the solution will reportedly be the first pre-integrated and pre-configured billing and customer care platform. A release date for the new product has not yet been set.