BT (News - Alert), one of the largest providers of phone and Internet service in the world, is now using Volt Delta’s hosted call center solution, OASIS, for its operator services in the United Kingdom -- including its national 999 emergency call handling service.

 

In addition, BT is using OASIS for its directory assistance services, including 118500, and other operator assistance services such as its alarm and reminder services. The carrier will also use the solution to support a range of wholesale services.

 

According to a press release, Volt Delta and BT will jointly deploy the system, which will support up to 1,000 agent positions across the U.K.

 

Initially the system will interconnect to BT’s telephony network using SS7 ISUP – in addition, OASIS offers support for SIP interconnect to meet BT’s 21CN migration needs. OASIS offers a range of open interfaces, thus BT will have no problem in terms of integration with other systems, services and core infrastructure.

 

“BT has been through a thorough technical evaluation procurement process to ensure that this key piece of infrastructure will offer the complex mix of functionality and demanding service levels that are necessary to support the 999 emergency service,” said Luke Corkill, general manager voice directory services, BT Retail, in the release. “This is a major investment for BT, which recognizes our long term commitment to providing 999, Directory Enquiry and Operator Services. It will enable us to maintain our long-standing reputation for best quality, highest accuracy and most efficiency in providing these services.”

 

Implementation will be completed later this year, with live service scheduled for 2011. Volt Delta will also provide 24x7 support services.

 

Needless to say, this is a huge customer win for Volt Delta. The contract award is with Volt Delta Resources LLC, Volt Delta International’s immediate parent company.

 

Hosted call center solutions provider Volt Delta made news last month when it announced that ParkMobile, a provider of “cashless” parking solutions, started using VoltDelta’s (News - Alert) CrytsalWAVE speech recognition technology to allow drivers to use their cell phone and credit card to pay for public parking -- as opposed to other options, such as using a kiosk or digging around for change to put in a parking meter. The system provides a better, faster way of paying for public parking.

 

Once someone enters their credit card information into the system, using voice commands, they never have to enter it again – thus it is a secure and convenient way to pay for public parking. Callers initially register for “pay by phone” by calling ParkMobile’s toll free number and speaking their license plate number and credit card information. Once registered, callers simply dial in to indicate the zone they are parking in.