VoltDelta, a provider of hosted and managed contact center technology services and voice recognition automation for contact centers and telecommunication providers, reportedly has earned the Best of Show award for “Best Service Provider Solution” at Technology Marketing Corporation’s Internet Telephony Conference & Expo East 2009 in Miami.

 

ITEXPO, a conference and trade show celebrating its 10th anniversary in 2009 – an event whose upcoming dates recently were announced – includes education for enterprises, SMBs, and government agencies on how to select and deploy IP-based voice, video, fax, and unified communications, awards the best show title to companyies that display innovative solutions and highlights the technological achievement and creative product features that sets it apart from the rest of the crowd.

 

Terry Saeger, senior vice president and general manager of VoltDelta’s (News - Alert) Enterprise Services and Solutions division, said that, in these challenging times, organizations must ensure that their investments in technology deliver a competitive edge, work to retain existing customers, and provide operational efficiency.

 

“This award highlights the exceptional level of customer satisfaction and cost savings that could be achieved when profiles built or empirical observations, voice recognition automation, and agent support seamlessly work together from a single hosting and managed service provider such as VoltDelta,” Saeger said.

 

VoltDelta solutions support all aspects of customer service call centers, including multiple customer service access methods, simple to complex phone call automation, multiple network switching, advanced call routing, collection and preservation of call context throughout a call, service customization from the wholesale to the individual caller, promotion, agent workstation software, database services, information content aggregation, collection of detailed statistics, and multiple delivery methods.

 

The company’s hosted solutions enable voice recognition and multi-channel communication to automate calls ranging from directory assistance and call routing to outbound alerts and SMS notifications.

 

Officials at VoltDelta say that company’s speech solutions currently support more than 2 billion calls per year, delivering exceptional customer care confidence with reliability and scalability.

 

VoltDelta Enterprise Services and Solutions is a division of Volt Delta Resources, LLC, with hosting data centers in North America and international location that are linked via robust networks to cost-effectively terminate local calls via TDM or VoIP access that are scalable and reliable.