Call Center Solutions Featured Article
January 14, 2009
2009 Call Suppression Update: ATA
By Brendan B. Read, Senior Contributing Editor
The American Teleservices Association has released its updated 2009 U.S. call suppression guide, to help members comply with telemarketing regulations. The ATA points out that the Federal holidays do not require call suppression – days when legislation requires telemarketers not to call residents – but have been provided as a convenience. Suppression is needed on specific dates for five particular states: Alabama, Louisiana, Mississippi, Rhode Island, and Utah. The dates below exclude those specific holidays that have passed, for example, New Year’s Day.
Federal General Holidays (no suppression required)
Monday, January 19: Birthday of Martin Luther King, Jr.
Monday, February 16: Washington’s Birthday
Monday, May 25: Memorial Day
Friday, July 3: Independence Day
Monday, September 7: Labor Day
Monday, October 12: Columbus Day
Wednesday, November 11: Veterans Day
Thursday, November 26: Thanksgiving Day
Friday, December 25: Christmas Day
Monday, February 16: Washington’s Birthday
Monday, May 25: Memorial Day
Friday, July 3: Independence Day
Monday, September 7: Labor Day
Monday, October 12: Columbus Day
Wednesday, November 11: Veterans Day
Thursday, November 26: Thanksgiving Day
Friday, December 25: Christmas Day
2009 State Call Suppression Guide
Alabama
All Sundays
Monday, January 19: Martin Luther King, Jr. / Robert E. Lee
Monday, February 16: George Washington’s and Thomas Jefferson’s Birthday
Tuesday, February 24: Mardi Gras (observed only in Baldwin and Mobile Counties)
Monday, April 27: Confederate Memorial Day
Monday, May 25: Memorial Day
Monday, June 1: Jefferson Davis’ Birthday
Friday, July 3: Independence Day
Monday, September 7: Labor Day
Monday, October 12: Columbus Day/Fraternal Day/American Indian Heritage Day
Wednesday, November 11: Veterans Day
Thursday, November 26: Thanksgiving Day
Friday, December 25: Christmas Day
Monday, February 16: George Washington’s and Thomas Jefferson’s Birthday
Tuesday, February 24: Mardi Gras (observed only in Baldwin and Mobile Counties)
Monday, April 27: Confederate Memorial Day
Monday, May 25: Memorial Day
Monday, June 1: Jefferson Davis’ Birthday
Friday, July 3: Independence Day
Monday, September 7: Labor Day
Monday, October 12: Columbus Day/Fraternal Day/American Indian Heritage Day
Wednesday, November 11: Veterans Day
Thursday, November 26: Thanksgiving Day
Friday, December 25: Christmas Day
Louisiana
All Sundays
Monday, January 19: Martin Luther King, Jr. / Robert E. Lee Day
Tuesday, January 20: Inauguration Day (every four years, and only in Baton Rouge)
Monday, February 16: Washington’s Birthday
Tuesday, February 24: Mardi Gras
Friday, April 10: Good Friday
Monday, May 25: Memorial Day
Wednesday, June 3: Confederate Memorial Day
Friday, July 3: Independence Day
Sunday, August 30: Huey P. Long Day
Monday, September 7: Labor Day
Sunday, November 1: All Saints’ Day
Tuesday, November 3: General Election Day (every two years when a general election of state officers is held)
Wednesday, November 11: Veterans Day
Thursday, November 26: Thanksgiving Day
Friday, December 25: Christmas Day
Monday, January 19: Martin Luther King, Jr. / Robert E. Lee Day
Tuesday, January 20: Inauguration Day (every four years, and only in Baton Rouge)
Monday, February 16: Washington’s Birthday
Tuesday, February 24: Mardi Gras
Friday, April 10: Good Friday
Monday, May 25: Memorial Day
Wednesday, June 3: Confederate Memorial Day
Friday, July 3: Independence Day
Sunday, August 30: Huey P. Long Day
Monday, September 7: Labor Day
Sunday, November 1: All Saints’ Day
Tuesday, November 3: General Election Day (every two years when a general election of state officers is held)
Wednesday, November 11: Veterans Day
Thursday, November 26: Thanksgiving Day
Friday, December 25: Christmas Day
Mississippi
Monday, January 19: Martin Luther King, Jr. / Robert E. Lee
Monday, February 16: Washington’s Birthday
Monday, April 27: Confederate Memorial Day
Monday, May 25: Memorial Day / Jefferson Davis’ Birthday
Friday, July 3: Independence Day
Monday, September 7: Labor Day
Monday, October 12: Columbus Day
Wednesday, November 11: Veterans Day / Armistice Day
Thursday, November 26: Thanksgiving Day
Friday, December 25: Christmas Day
Rhode Island
All Sundays
Monday, January 19: Birthday of Martin Luther King, Jr.
Monday February 16: Washington’s Birthday
Monday, May 4: Rhode Island Independence Day
Monday, May 25: Memorial Day
Monday, July 6: Independence Day (for State Employees)
Monday, August 10: Victory Day
Monday, September 7: Labor Day
Monday, October 12: Columbus Day
Tuesday, November 3: Election Day (if a general election of state officers is held)
Wednesday, November 11: Veterans Day
Thursday, November 26: Thanksgiving Day
Friday, December 25: Christmas Day
Monday, January 19: Birthday of Martin Luther King, Jr.
Monday February 16: Washington’s Birthday
Monday, May 4: Rhode Island Independence Day
Monday, May 25: Memorial Day
Monday, July 6: Independence Day (for State Employees)
Monday, August 10: Victory Day
Monday, September 7: Labor Day
Monday, October 12: Columbus Day
Tuesday, November 3: Election Day (if a general election of state officers is held)
Wednesday, November 11: Veterans Day
Thursday, November 26: Thanksgiving Day
Friday, December 25: Christmas Day
Utah
All Sundays
Monday, January 19: Martin Luther King, Jr. / Human Rights Day
Monday February 16: Washington’s Birthday / Presidents’ Day
Monday, May 25: Memorial Day
Friday, July 3: Independence Day
Friday, July 24: Pioneer Day
Monday, September 7: Labor Day
Monday, October 12: Columbus Day
Wednesday, November 11: Veterans Day
Thursday, November 26: Thanksgiving Day
Friday, November 27: Day after Thanksgiving
Friday, December 25: Christmas Day
Monday, January 19: Martin Luther King, Jr. / Human Rights Day
Monday February 16: Washington’s Birthday / Presidents’ Day
Monday, May 25: Memorial Day
Friday, July 3: Independence Day
Friday, July 24: Pioneer Day
Monday, September 7: Labor Day
Monday, October 12: Columbus Day
Wednesday, November 11: Veterans Day
Thursday, November 26: Thanksgiving Day
Friday, November 27: Day after Thanksgiving
Friday, December 25: Christmas Day
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.
Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.
Edited by Michael Dinan

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