VoltDelta (News - Alert) Resources and PossibleNOW announced the availability of CallMatch Compliance Service, a contact center compliance application.

 

This application provides data services with regulatory compliance solutions for all inbound and outbound call center applications.

 

CallMatch Compliance Services allows contact centers to integrate the accurate set of residential and business contact data from VoltDelta with that of Do Not Call compliance solutions from PossibleNOW to optimize the calling campaigns of contact centers.

 

According to the companies’ representatives, this data can be integrated into the contact center to be used for generation of marketing lists, caller identification services, screen pops at the work station, and for CRM software uses.

 

“VoltDelta is very pleased to work with PossibleNOW on this industry-leading service for contact centers in the US,” stated Brad Schorer, senior vice president at VoltDelta.

 

Indicating that CallMatch Compliance Services is the latest example of how VoltDelta provides leading edge services to enhance contact center operations, Schorer added that, “When combined with VoltDelta Hosted Solutions, the addition of data management and telephony solutions allows for added flexibility to all outbound and inbound services.”

 

Scott Frey, president and CEO at PossibleNOW, believes that CallMatch is an exciting new option for contact centers to leverage the years of his company’s experience in managing right party contact services.

 

He added: “PossibleNOW uses its expertise to guide companies through the complex compliance environment to reach new and existing customers to grow their business.”

 

CallMatch Compliance Services will be made available through VoltDelta Hosted Solutions. This hosted solution consists of a carrier class platform for hosted telephony, switching/ACD, IVR, speech automation functionality, and CTI functionality.

 

VoltDelta officials explained that their customers can now use CallMatch for outbound applications to generate data for their outbound calling campaign that is pre-scrubbed for all Do Not Call and internal suppression lists.

 

To generate the outbound calling and connect consumers directly to the contact centers agents, the data can then be utilized. Officials pointed out that alternatively, inbound calls can be matched with VoltDelta listing data and internal CRM systems to identify callers before they reach the agent, resulting in exceptional customer service.