Most call center and contact center managers would agree that one of the best ways to achieve operational efficiency is by using speech automation technology. Unfortunately, such solutions require significant capital expenditures in order to purchase, deploy and maintain the necessary infrastructure. This puts speech automation beyond the reach of all but the largest contact center operations.

 

Or at least, it did until recently. In the past few years, a new type of contact center solution has entered the market: hosted speech automation. This means it is now possible for smaller contact centers to afford this very useful technology. Instead of buying expensive hardware and software, and hiring specialized staff to maintain the system, contact centers can instead subscribe to speech automation as a service and reap the benefits without breaking the bank.

 

Deploying a hosted speech automation solution, although it’s much simpler than the traditional option, is not simply a matter of snapping one’s fingers. It still requires proper planning. For help with that, contact center managers should mark their calendars for an upcoming, free Webinar, Deploying Speech Automation Using a Hosted Solution.

 

This Web event, sponsored by VoltDelta (News - Alert), will be held on April 15, 2008 at 2:00 p.m. Eastern Time (11:00 a.m. Pacific Time). The Webinar will be presented by Brad Schorer, senior vice president of marketing and business development at VoltDelta; Craig DiAngelo, director of business affairs at VoltDelta; Tim Moynihan (News - Alert), vice president of global marketing and channels at Envox; and Tracey Schelmetic, editorial director at Customer Interaction Solutions magazine.

 

Schorer, DiAngelo, Moynihan and Schelmetic will outline how contact centers can increase caller satisfaction and reduce costs on a per-minute basis using a hosted speech automation solution.

 

For more information about the Webinar, and to register, please click here. More information about speech automation can be found on the TMCnet.com channel Call Center Solutions, sponsored by VoltDelta.