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Call Center Solutions Featured Article
October 14, 2011
Ford Motor Company Implements Call Center Solutions for Hands Free Driving
By Susan J. Campbell, TMCnet Contributing Editor
Going the extra mile when it comes to customer service is an important focus for any company seeking to gain a competitive advantage. The Ford Motor Company wanted to go that extra mile, no pun intended, and sought an improved level of service in its call center solutions. With help from Volt Information Sciences, more drivers today are hands-free.
This recent article in The Street highlighted call center solutions offered by Volt, including VoltDelta and LSSiDATA (News - Alert), and the role these solutions played in a partnership with MyAssist to provide Ford SYNC Services to the Ford Motor Company. With this business partnership they are able to offer hands free calling solutions to Ford Motor Company to offer their customers a more customized experience.
The new solution provides customers with a hands free telephone directory, available to them at any time. Residential listings with addresses and phone numbers or business listings are available through this platform. All of this information can be sent from Volt’s the call center solutions via text message or audible directions. The option to connect directly to the listing managed by the call center solutions is also available.
The information provided covers more than 100 million businesses, residential listings and government listings all across North America. The data is updated six days out of the week, with more than two million updates already archived. Operator Assist desktops distribute the information through the call center solutions to the Ford customer so the individual can focus on their driving.
Ford SYNC Services feels that keeping their drivers’ hands safely placed on the wheel is the most important aspect of driving. The company sought a partnership and proven call center solutions to support this belief, as well as enhance the driving experience of all Ford customers. The company aims to please their customers and by offering such call center solutions, Ford has an opportunity to leverage a clear competitive advantage.
Whether you are a Ford customer or not the call center solutions offered by Volt are demonstrating the power of quality customer care. The ability to remain hands free while on the phone and behind the wheel is something that every motor company should make a priority.
MyAssist agents are ready and waiting to help customers who utilize these call center solutions, making their user experience stand out from the rest. Call center solutions are one way that Ford feels they can look out for the best interests of their customers, and stay ahead of the competition at the same time.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Jennifer Russell
