VoltDelta (News - Alert) Service Provider Solutions, a provider of virtual call center solutions, voice self-service solutions, and operator services, announced it achieved TL9000 re-certification for its Quality Management Systems.

To achieve the TL9000 re-certification, companies need to undergo an annual audit and rigorous reassessment every three years. TL9000 is a two-part quality system with significant management and measurement components.

This is a significant development for VoltDelta as the call center solutions provider achieved or exceeded all requirements for the three-year reassessment. The company continues to be registered as in compliance with the most recent TL9000 Release 5 as well as ISO 9001:2008.

To meet the TL 9000 standard that was established by the QuEST (News - Alert) Forum in 1998 to define a common set of quality management standards for the telecom industry, the call center solution provider focused on areas such as product reliability, software development, lifecycle management, and communications among carriers beyond ISO 9001 definitions.

Customers of TL9000 certified vendors will have improved quality resulting from Quality Management Systems that are constantly tracked and regularly audited, company officials said.

“TL9000 re-certification provides our telecommunication customers with additional confidence in operational excellence verified by an independent audit,” said Terry Saeger, SVP and GM of VoltDelta OnDemand, Service Provider Solutions, and LSSIDATA, in a statement.

“VoltDelta’s investment in quality standards compliance also extends value to our VoltDelta Contact Center On Demand and hosted IVR solutions as a foundation for performance and exceptional customer care,” Saeger added.

Recently, VoltDelta announced that its OnDemand solutions improve voice recognition resource. The product has the ability to offer multi-channel support such as SMS messaging to confirm a speech response, call recording, and whisper on agent transfer as ways users can avoid repeating steps to enable voice recognition that improve the caller experience.