VoltDelta (News - Alert) Service Provider Solutions, a provider of virtual contact center solutions and voice self-service solutions, announced it has achieved TL9000 re-certification for its Quality Management Systems.

TL 9000 is established by the QuEST (News - Alert) Forum in 1998 in an effort to define a common set of quality management standards for the telecommunication industry. It is a two-part quality system with significant management and measurement components. It also provides a quality framework to help drive continual improvement and enhance customer relationships.

With TL 9000 certification, VoltDelta provides their telecommunications customers with additional confidence in operational excellence verified by an independent audit, says Terry Saeger, SVP and GM of VoltDelta OnDemand, Service Provider Solutions, and LSSiDATA (News - Alert).

"VoltDelta's investment in quality standards compliance also extends value to our VoltDelta Contact Center On Demand and hosted IVR solutions as a foundation for performance and exceptional customer care," Saeger added.

TL9000 requires an annual audit and rigorous reassessment every three years. VoltDelta officials claim the company recently achieved or exceeded all requirements for the three year reassessment, and continues to be registered as in compliance with the most recent TL9000 Release 5 as well as ISO 9001:2008.

The certification confirms VoltDelta’s product reliability, software development, lifecycle management, and communications among carriers beyond ISO 9001 definitions. It ensures improved quality resulting from Quality Management Systems that are constantly tracked and regularly audited.

VoltDelta Service Provider Solutions provides automated voice recognition, hosted operator call distribution, operator desktops, and listings databases for Directory Assistance, Operator Services and subscriber care to leading telecommunication and VoIP providers in North America.

VoltDelta’s OnDemand platform, DeltaTouch Hosting Platform, combines scalability, carrier independence and multi-channel contact to deliver flexibility and efficiency. The platform offers IP/SIP, so VoIP inbound calls via the SIP protocol are supported.