If you’re interested in on demand platforms, you might want to check out VoltDelta’s (News - Alert) OnDemand platform. Company officials say it combines scalability, carrier independence and multi-channel contact to deliverexibility and efficiency.

In fact, company officials say, it’s engineered to provide carrier access so organizations can choose their carrier for inbound telephony calls to take advantage of existing pricing agreements or general preferences. It also has IP/SIP so VoIP inbound calls via the SIP protocol are supported on the DeltaTouch Hosting Platform.

Plus it has Universal Data Distribution. VoltDelta's Call Distribution Server is a virtual Automatic Call Distributor and soft switch which links all platform elements. The way company officials explain it, this means there is complete flexibility to move traffic between inbound, outbound, IVR, Speech Recognition, Text to Speech or agents working in any environment (bricks and mortar or virtual/work at home) in the world.

The product also comes with what VoltDelta officials call “scalability with reliability,” which means the DeltaTouch platform can handle well over 2 billion calls and 2 billion SMS messages with 99.99 percent reliability. The product’s international reach is also a plus, as DeltaTouch hosting centers’ international presence “enables multinational customers to provide consistent services from a common platform architecture anywhere in the world.”

Last month TMC (News - Alert) reported [http://www.tmcnet.com/channels/call-center-solutions/articles/197111-voltdeltas-ondemand-offers-improve-voice-recognition-resource.htm] that for a voice recognition resource combining speech science, experienced Voice User Interface design, and technology for engaging and effective voice self-service, VoltDelta offered an OnDemand product.

VoltDelta officials specifically tout the product’s ability to provide multi-channel support such as SMS messaging to confirm a speech response, call recording, and whisper on agent transfer as ways users can avoid repeating steps to enable voice recognition that improve the caller experience.

Raise your hand if you enjoy repeating steps when you interact with an IVR. We thought so. “But I already gave my account number! Didn’t the last guy tell you what it was?” Not a great customer experience.

Another feature is CrystalWAVE, the Crystal Weighted Average Voice Evaluation technology, which according to company officials, “uses multiple, simultaneous grammar evaluation techniques with context sensitivity to improve recognition accuracy while reducing speech tuning requirements.”