VoltDelta (News - Alert) OnDemand Solutions’ Delta On-Call virtual contact center is now available with RightNow CX, the customer experience suite.

VoltDelta OnDemand Solutions provides virtual contact center and voice self-service solutions and RightNow CX helps organizations deliver high quality customer experiences across the web, social networks and contact centers.

This agreement enables call center personnel to be located virtually anywhere with remote supervisory control. Also, agent flexibility improves customer care across telephony, web, email and social media channels.

“RightNow CX with VoltDelta OnDemand is a powerful, multi-channel solution for delivering exceptional customer experiences via distributed contact centers and home agents,” said Dean Brown, vice president of Global Channel Sales, RightNow. “VoltDelta’s billion call reliability and international hosting center presence for virtual contact center and voice self-service gives RightNow CX clients a powerful new option to extend their Contact Center capabilities.”

“So many customer care organizations today are saddled with the competitive disadvantage of legacy agent infrastructures and expensive CRM systems,” said Terry Saeger, SVP and GM of VoltDelta OnDemand Solutions. “VoltDelta’s virtual contact center with RightNow CX makes it easy to step up more flexible and intelligent multi-channel customer care that will improve satisfaction and reduce costs without capital investment.”

According to a release, VoltDelta’s virtual contact center solution with RightNow CX is implemented as a Web service and this requires only three Microsoft (News - Alert) Windows-based software components; RightNow’s CX software, VoltDelta’s plug-in (Delta On-CallRN), and SIP softphone software.

This implementation reduces deployment effort, training requirements and costs for distributed agents, emphasizes the companies.

Read a related article at TMCnet “DeVry Signs Enterprise-Wide Campus Licensing Agreement with RightNow.”

Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page