If you’re looking for a voice recognition resource combining speech science, experienced Voice User Interface design, and technology for engaging and effective voice self-service, let us introduce you to VoltDelta’s (News - Alert) OnDemand.

VoltDelta officials specifically tout the product’s ability to provide multi-channel support such as SMS messaging to confirm a speech response, call recording, and whisper on agent transfer as ways users can avoid repeating steps to enable voice recognition that improve the caller experience.

Raise your hand if you enjoy repeating steps when you interact with an IVR. We thought so. “But I already gave my account number! Didn’t the last guy tell you what it was?” Not a great customer experience.

Another feature is CrystalWAVE, the Crystal Weighted Average Voice Evaluation technology, which according to company officials, “uses multiple, simultaneous grammar evaluation techniques with context sensitivity to improve recognition accuracy while reducing speech tuning requirements.”

Company officials mentioned some other features:

Scalability and reliability. More than 2 billion calls and 2 billion SMS messages annually are handled by VoltDelta’s DeltaTouch OnDemand infrastructure. 99.99 percent reliability provides confidence in performance for the most challenging call and message volumes.

Personalization. VoltDelta’s LSSiDATA (News - Alert) Business Unit provides a collection of wireline, wireless and alternative landline numbers with associated caller data to enable personalized call handling.

VUI & speech expertise. VoltDelta’s team of Voice User Interface designers and speech scientists have experience from call volumes now exceeding 2 billion per year. VoltDelta technology combined with design that has included complex dialogs, advertising injection and large grammar support provide a resource of skills for any speech application.

Earlier this year TMC’s (News - Alert) Chris DiMarco wrote that VoltDeltahas turned its attention from helping the call center to helping commuters find parking spots.

VoltDelta recently partnered with ParkMobile to develop cashless speech recognition and SMS based parking meter system application that works with all major smartphones. Customers register their license plates and credit cards and then call via the applications to indicate where they are parking. Meter charges are made on the credit card registered with the service and the system triggers SMS alerts when the meter is about to expire.