When searching for the right IP or VoIP equipment, there are a number of different elements one must take into consideration. To ensure all of a user’s needs are met, there has to be a healthy balance between quality, cost, and compatibility with other products.

IP phone maker, Yealink (News - Alert) focuses on providing its customers with the highest quality VoIP products that are not only easy to deploy but also available at an affordable price.

The IP phone maker has recently announced that after compatibility testing, its T2x series IP phones are now officially interoperable with Alcatel-Lucent’s Genesys SIP Server version v8.0.x.

Not only does this partnership fuse Yealink and Alcatel-Lucent’s (News - Alert) products, but this certification also provides affordable and efficient options for the IP Contact Center market.

“Achieving certification with the Genesys (News - Alert) solution is a milestone for Yealink IP phones,” said Stone Lu, vice president of Yealink. “It represents Yealink’s strength and focus in keeping a foothold in the IP contact center market, while ensuring that our mutual customers have an option to receive dependable and easy-to-use solutions for connecting people in new ways.” 

Alcatel-Lucent’s Genesys customer service and contact center solutions have been helping customers for 20 years to maximize the value of customer interactions and differentiate experiences by driving multi-channel customer conversations, and linking frontline customer service to the back office, according to the company.

The award-winning Yealink T20P, T22P, T26P and T28P IP phones are qualified to meet the demands of a contact center environment, while offering a competitive and cost-effective choice for IP contact center solutions.

Yealink is committed to providing equipment of value to contact centers with its IP phone series. The reliable interoperability between Yealink and the Genesys contact center solution extends the power of Yealink products and cost-saving benefits to Alcatel-Lucent customers alike.