An advancement in call center solutions, 3CLogic (News - Alert) has announced that National Medical Management has launched a second call center location in Panama. National Medical Management provides marketing services to the pharmaceuticals industry by generating online leads, increasing business performance and productivity rates for pharmacies nationally.

According to this 3CLogic release, National Medical Management was experiencing increased sales as a result of the deployment of 3CLogic call center solutions. The company launched 3CLogic’s Virtual Contact Center software in a second location, and the opening of the doors to the Panama facility will create new business opportunities and continue to increase sales.

“By deploying a second contact center in the cloud, our company has been able to use inexpensive workforce talent in Panama while being able to leverage existing supervisors based in Florida,” said Edward Connell, president of National Medical Management, in a statement. “3CLogic’s contact center solutions allow us to efficiently administer our call centers from either the Florida or Panama location. We can honestly say that with 3Clogic’s Contact Center Software, we are experiencing increased business profits by reducing the cost of in-office installations and increasing agent productivity.”

The call center solutions deployed by National Medical Management have 3CLogic’s built-in software dashboard. As such, National Medical Management is able to leverage features such as remote agent capabilities, call monitoring, and ‘barge-in’ options for supervisors. The company also benefits from 3CLogic’s on demand call center with real-time reporting and monitoring capabilities as they can efficiently monitor the performance of their agents.

Now, managers can listen in one agent calls with prospects in order to evaluate their performance. As a result, National Medical Management supervisors can overcome challenges that agents may be facing, and offer new coaching viewpoints to close sales more effectively. The company can benefit from the call center solutions offered by National Medical Management as they can virtual manage all resources at both call centers as the software is deployed on Amazon Web Services (News - Alert).

Raj Sharma, president and CEO of 3Clogic said, “Companies like National Medical Management are changing the contact center industry landscape by using cloud based contact center services from 3CLogic. This approach lets National Medical Management focus on their core competency without having to worry about technology challenges that come up when using complex contact center technologies. Additionally, cloud economics are just too compelling to be ignored for both large and small contact centers.”

The call center solutions offered by 3CLogic, including the Inbound Call Center and Predictive Dialer delivered in the cloud, enable companies of all sizes and across all industries to increase service quality while also reducing operating costs.