VoltDelta (News - Alert) has historically offered hosted call center sites designed to handle all aspects of customer service in a consumer facing communication operation. Recently, the company has turned its attention from helping the call center to helping commuters find parking spots.

VoltDelta recently partnered with ParkMobile to develop cashless speech recognition and SMS based parking meter system application that works with all major smartphones. Customers register their license plates and credit cards and then call via the applications to indicate where they are parking. Meter charges are made on the credit card registered with the service and the system triggers SMS alerts when the meter is about to expire.

“VoltDelta’s platform ensures that intelligence works across all channels. ParkMobile noted that commuters for a particular transit system tended to park in the same parking lots and even the same parking spaces on a daily basis,” says VoltDelat’s Lauren Maschio, “To accommodate these users, VoltDelta began by identifying commuters by ANI and then identified whether they recently parked in a specific lot. The application immediately asked if they were parking in the lot and then asked if it was in the same space they last parked in. More than 95 percent of callers are in the lot identified, and over 30 percent of callers are in the same space. This ‘smart’ use of data speeds the process, avoids calls going to an agent, reduces handle times, and improves satisfaction.”

As applications like this become more common, interactive voice response and SMS broadcast systems that can help customers without agent guidance will become more important. VoltDelta’s demonstrated success in the call center IVR space makes its migration to the application field all the easier.

According to ParkMobiles website, millions of people have already signed up and interested parties can register: Here.