Altivon, which provides contact center solutions and enterprise communications solutions throughout North America, has been awarded the 2010 “Pace Setter Award” by Interactive Intelligence (News - Alert) for excellence in providing contact center solutions to the Insurance industry.

The award was presented at the annual Interactive Intelligence Partner Conference, held in San Antonio, Texas.

“With numerous satisfied insurance customers throughout North America, Altivon has clearly demonstrated its success in deploying contact center solutions for this market,” said Chuck

Bruce Andersen, president and CEO of Altivon said that insurance companies are embracing the contact center evolution, making their agents more efficient and their customers more satisfied.

“Our focus on this industry makes us uniquely able to help these companies improve their operations, embrace new media, and address their specific customer needs,” said Andersen.

Officials with Altivon said that the Interactive Intelligence IP communications software suite, Customer Interaction Center (CIC), is scalable and standards-based, offering single-platform architecture with inherent multichannel processing.

Company officials said that it was designed to deliver comprehensive communications and content management applications, minus the cost and complexity introduced by multipoint products.

Altivon is an Interactive Intelligence Platinum Elite Partner, which enables the company to provide full-scale services and support. Altivon has been offering Interactive Intelligence solutions since 1997.

Back in July, Altivon had announced that the American Resort Development Association (ARDA) has awarded its prestigious ACE Innovator Award to Concord Servicing Corporation. The award was presented in conjunction with ARDA’s annual convention and exhibition in March.

Concord, an Altivon customer, provides loan servicing solutions for more than 600,000 consumer accounts, representing a portfolio in excess of $2 billion US. Altivon provides contact center solutions and services throughout North America.