OKI (News - Alert) Networks, an OKI Group company, designs and manufactures telecommunication products, announced the delivery of its "CTstage 5i" call center system to Keiwa Business, a provider of  information processing services, like system development, data input, direct marketing and business forms printing.

The system will be used for "Weicall," the mobile telephone interpretation system for Chinese tourisst from Keiwa Business.

Weicall provides Chinese interpretation services for commercial facilities and tourist attractions via mobile phones, in response to the recent easing of visa requirements for Chinese tourists, which has boosted demand for such services.

"The growing numbers of visitors to Japan in recent years have raised expectations for the availability of cost-effective interpretation services," commented Hidetoshi Saigou, president of OKI Networks.

"In response to this need in Hokkaido in northern Japan, Keiwa Business has developed a mobile phone interpreting business in partnership with SOFTBANK TELECOM (News - Alert). The high audio quality achieved between the two mobile phones and the call center, its flexibility when numbers of seats need to be expanded, and the ability to customize applications were all key points in selecting a call center system to serve as the foundations for this service. The company chose OKI's CTstage 5i which meets these requirements and offers rapid, flexible deployment," Saigou added.

The service allows a set of two mobile phones to be installed at commercial facilities in and around Sapporo city, a popular destination for foreign tourists, in other areas of Hokkaido and throughout Japan. When interpretation services are required, the attendant accesses the call center from the mobile phone which is connected simultaneously through CTstage's conferencing function. The three-way communication gives the attendant and the tourist access to receive interpretation services through the operator.

Also, the system enables customers to manage customer information and billing information by linking CTstage to the "QuickCRM"system from MIT (News - Alert) System Research Institute to allow real-time status updates for each store by automatically adding mobile phone call duration information acquired through CTstage.

A contact center plays an essential role in connecting customers to the company. Contributing to the enrichment of customer satisfaction, increasing sales and sharing customer opinions—the features required of a contact center are becoming more and more sophisticated and complex, the company said. To meet such needs, an efficient operations system to enable both quality improvement and cost reduction is essential for a contact center.

The latest system, the CTstage 5i has evolved into a new system that features ease of introduction, high durability and impressive expandability while continuing to offer the proven features of flexibility and easy operation of previous models.

CTstage 5i is an appropriate choice for the processes involved in establishing a contact center for systems introductions, operations, extensions and convergence with other systems. Moreover, its contribution is greatly appreciated by all involved in the contact center business; customers, operators and system engineers, the company said. CTstage 5i comfortably converges CTI (News - Alert) and IP technologies at contact centers.

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