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Why VoltDelta Is the Ultimate Choice for Call Center Solutions
By Susan J. Campbell, TMCnet Contributing Editor
There are a number of different call center solutions available on the market that are designed to help call center managers to meet performance objectives and be more effective in leading their teams. VoltDelta is one provider offering robust, on-demand solutions that help the call center to integrate voice recognition resources into the overall call center strategy.
The unique voice recognition resources from VoltDelta (News - Alert) combine innovative speech science, unique technology and experienced Voice User Interface (VUI) designed for engaging and effective voice self-service. The company provides multi-channel support for SMS messaging that will confirm a speech response, call recording and even whisper to an agent to avoid repeating steps and irritating the customer.
VoltDelta offers specific voice recognition technologies that are designed to improve the caller experience and deliver call center solutions with measurable value. For instance, the company offers the CrystalWAVE or Crystal Weighted Average Voice Evaluation (WAVE (News - Alert)). This technology platform uses multiple, simultaneous grammar evaluation techniques with context sensitivity so you can improve recognition accuracy while and reducing the tuning requirements on your speech solution.
VoiceDelta also strives to deliver scalability and reliability to ensure it can grow with you. The DeltaTouch OnDemand infrastructure handles billions of calls and provides 99.99 percent reliability. And, the
With VUI and speech expertise, you also benefit from VoltDelta’s performance in the marketplace, drawing from call volumes that now exceed 2 billion calls per year. VoltDelta technology is combined with innovative design to supply complex dialogs, advertising injection and large grammar support. It also provides a unique resource of skills for any speech application.
Most likely, your
No matter what your ultimate goal is for your organization and your call center, customer satisfaction is still an important piece. You need to invest in call center solutions that enable you to continue to push forward toward your goals to optimize your overall performance and deliver the exceptional experience your customers have come to expect.
call center solutions must pay attention to your international reach. With VoltDelta, you can support inbound and outbound speech, as well as SMS messaging and call recordings for North America and beyond. The company offers a wide range of near-term requirements with resources for anticipated expansion so you can focus on necessary growth.LSSiDATA (News - Alert) Business Unit offers a significant repository of wireline, wireless and alternative landline numbers linked with caller data for personalized call handling.Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Chris DiMarco
