VoltDelta’s (News - Alert) call center solutions give a company the flexibility and technology they need to compete in today’s competitive business environment. With products ranging from ACDs to IVRs and CRMs the hosted tools of VoltDelta make full implementation and flexibility within the call center space easier than ever before. Since many of these products have moved from the call center utility to call center essential realm it is imperative that major companies to stay abreast of the megatrends currently distinguishing themselves in the sphere.

This year many of them will be meeting at the annual Call Center Week Summit to voice their needs and discuss the direction of the call center at large. The Summit will take place in Orlando, FL January 24-27. More than 35 call center leaders will present best practices including representatives from Best Buy (News - Alert), Thumbplay, Blinds.com, Arhaus Furniture, 1-800flowers.com and Qwest Diagnostics.

The Expo will focus on the new and exciting trends presenting themselves in the customer service realm. Leveraging social media to directly interact with a customer, managing customer relationships, and discovering methods to effectively manage multichannel contact centers will all be topics of discussion at the show.

Stuart Beame, Director of the Student Information Center at Central Piedmont Community College was in attendance last year and said, "I had a tremendously outstanding time! The fresh ideas, wonderful sessions and people were so good for my mind, it’s a great opportunity to be around such positively charged and righteously motivated individuals in my own profession that really understand and appreciate what we do!"

Fresh ideas in customer management are important in getting every dollar out of your service potential. This show coupled with the solutions offered by Volta Delta offer call center managers the ideas and means to get everything they need out of their service.

The complete program and additional information about the event is available at www.CallCenterEvent.com.

Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.

Edited by Chris DiMarco