Taking a Full Measure of Call Center Metrics

Phone Courtesy 101: 'Is This the Party To Whom I Am Speaking?'

Quality Management Suite 5.0 Now Available from Enghouse Interactive

Zeacom Communications Center with Avaya IP Office Integration Means Greater Efficiency

Zeacom Introduces Quentin Kramer as New Director of Business Development

FirstRain Expands Capabilities of Analytics Actions for Salesforce.com

Sonata Software Partners with Sage

Vectren Introduces New Communication Channels for Customers to Engage with Companies

Clarabridge Unveils Clarabridge 6.0

The Compelling Value Proposition of the Cloud Touches Every Corner of ERP

Forget Green Data Centers: Where is the 'Green Cloud'?

AMTELCO Soft Agent Solution Now Rated 'Avaya Compliant'

TelOnline and QueueMetrics to Deliver Call Center Monitoring Software in the US and Latin America

3CLogic Integrates with Infusionsoft to Make the Contact Center More Efficient

Snom Technology Continues to Get Recognition for Innovations

Oracle Solutions Supports Customer Experience Growth for M.Video

Arbella Insurance Chooses Zeacom Communication Center Software for Customer Improvements

Zeacom Blends Three Technologies into One Multichannel Contact Center

Wildnet Technologies Unveils Complaints and Review Management Software

USICS Counts on HP to Enhance their Call Center Efficiency

Avaya's Customer Experience Management Software Harnesses Big Data

Upstream Works Software and Sutherland Expand Contact Center Technology Around the Globe

Inktel Inaugurates New Call Center Branch

freecreditscore.com Honored for Customer Service & Call Center Excellence

Contact Center Analytics Software Provider Nowanalytics Selects MicroAutomation as Consulting Partner

Lync Conference 2013 Brings Together Zeacom and the Lync Community

Symmetrics Business Intelligence Solutions Now Available through Avaya

Enjoy the Full Benefits of Lync with Native Integration to Your Contact Center Solution

MyReportPlan.com Intros New Software to Improve Call Center Efficiency

Voice4Net CEO Rick McFarland on a Mission to Provide the Perfect Caller Experience

Call Center Software Provider Telax Rebrands to Make Everybody Happy

AssitEdge Heralds the Dawn of Far More Efficient Call Centers

A Preview of the Microsoft Lync Conference in San Diego

Call Center Software Provider BMC Improves IT Customer Service at PeoplesBank

Zeacom to Address Microsoft Lync Adoption and Best Practices at ITEXPO East 2013

The Right Contact Center Solution Streamlines Communications

Promero Unveils HIPAA Compliant Cloud-Based Call Center Software

Altitude Software's Intelligence Routing Solution Provides Better Contact Center Service

Cloud and Social Media to Transform Customer Service at Organizations

Indosoft Enhances Q-Suite Call Center Software with Auto-Provisioning

Ringio Intros Cloud Call Center Software to Help Companies Improve Customer Interaction

Insurance Firm Selects Aspect Call Center Software to Create 360 Degree View of Customer Interactions

The Right Contact Center Technology Makes the Customer Experience

The Call Center is Looking More 'Customer-Centric' in 2013

Sangoma Solution Enables Efficient Multisite Financial Services Contact Center Operations

Extending Lync into New Contact Centers Worldwide

The Importance of Business Intelligence Gathering in Contact Center Software

Call Center Software Provider AltiGen Partners with Project Leadership Associates

Board Room, Marketing Suite and Contact Center Separation Threaten Customer Experience

Enghouse Interactive Contact Center Software Delivers Multi-Channel Customer Experience

Friendly Technologies Unveils Latest Contact Center Software for Telecom Service Providers

A Closer Look at Zeacom's Snapshot Tool for Contact Centers

Zeacom Communications Center 6.2 Delivers Enhanced Customer Experience

Enghouse Acquires Vision, Expands Contact Center Solutions Footprint in Scandinavia

Fidelity Communications Focuses on Customer Experience

TouchPoint Chooses 3CLogic's Cloud Contact Center for Reliability and Reporting

Orange Business Services Launches 'Flexible' Cloud Contact Center to Expand International Presence

BroadSoft Releases Call Center Xpress

Zeacom Communications Center Passes Microsoft Lync ISV Qualification, Extends Contact Center Lync Reach Globally

AMC Technology to Unveil Call Center Software with Salesforce Open CTI Integration

Telecel Intros Generation Call Center based on Avaya Call Center Software Platform

Asterisk's Popularity Fueled the Growth of Indosoft's Q-Suite Contact Center Software

Drishti Receives Bronze STEVIE Award for Ameyo

NACR Partnership Demonstrates the Value of Zeacom Contact Center Software

Contact Center Software Provider Genesys in Pact with Empirix to Deliver GTaaS to Customers

What to Look for in Next-Generation Call Center Software

How Vendors Can Improve VARs Benefits in Contact Center Software

FreeCRM.com Provides CRM Call Center Software to Panama Country

Does Experience Matter in Hiring Contact Center Agents?

Jack Henry & Associates Intros Call Center Software for Financial Institutions

Evolve Your Contact Center with Zeacom and Microsoft Lync Integration

New Version of X2EngineCRM now Available

Call Center Software Provider Indosoft Enhances Q-Suite 5.7

Contact Center Software Plays an Essential Role in Building Brand Awareness

Gryphon Core Phone Contact Center Software Simplifies Do-Not-Call Compliance

AltiGen and ITSLN to Offer MaxACD Contact Center Software for Microsoft Lync

Gwinnett Medical Center Improves Communications with Amcom Call Center Software

Zeacom Director of Business Development for Lync to Present at ITEXPO West 2012

HP's New Services to Help Contact Centers Transform in the Age of Social Media

Top 5 Metrics for Scoring Contact Center Performance

Zeacom, an Enghouse Systems Company, Honored for Contact Center Ingenuity

Call Center Software Provider Geomant Unveils Call Recorder for Microsoft Lync

Ronco Communications and Zeacom to Deliver Enterprise-Class UC Contact Center Solutions

TMC Honors Call Center Software Provider for its Ameyo Communication Suite

Zeacom Introduces Innovative Call Center Software at 2012 Microsoft Worldwide Partner Conference

Call Center Software Improves Egypt's Customer Service Levels

Call Center Software Provider CSI Celebrates 40 Years of Innovation

Call Recording & Quality Management are Essential in the Contact Center

Zeacom President to Present on Maximizing Multimedia Customer Experience through the Contact Center

Commence Reports Steady Growth of CRM Software in the UK and Ireland

Knoa Software Improves Call Center Processes with Innovative Software

Social Media Interactions Through Contact Center Software Deliver Strategic Advantage to Managing Customer Relationships, Service and Support

Consumer Research Giant Ormax Selects Ameyo to Further its International Reach

Salesforce Pushes out the 'Summer '12' Update with Enhanced Mobile Features

Multimedia Help Desk Solutions Increase Customer Loyalty

How to Get Call Center Software Just Right for Your Needs

PCI Scoping is Faster and More Accurate in the Call Center With New Software

Customer Experience Management: A Culture that Begins with the Contact Center

Knowlagent and Datapoint Offer Integrated Call Center Software to European Contact Centers

Call Center Software: How the Call Center is Getting Social

Call Center Software Helps Improve Productivity in Dynamic Call Centers

Contact Centers Use Business Intelligence Software to Improve Customer Interaction

Call Center Software Provider Demonstrates Accelerated Business Growth

The Value of Contact Center Software in the Optimal Customer Experience

Verizon Cuts Wait Time with Voice Call-Back Software

IAUG Conference to Feature Zeacom's Multimedia Contact Center and Business Process Automation Solutions

Social Media Handling and Call Center Software Meet in the Middle

Ventana Research Recommends Zeacom Contact Center Software and Highlights Microsoft Lync Integration

Managing Executive Communications with Call Center Software Solutions

Middle East Travel Assistance Provider Taps Altitude Call Center Software to Support Growth

Message Systems Introduces 'Momentum for CRM'

Cloud-Based Live Chat Operator Software Provides Users with Flexibility

Altitude Software Unveils Latest Call Center Software for Customer Interaction Management

Telax Releases Newest Version of Call Center Software

Report Shows Reseller View of Contact Center Applications for Microsoft Lync

Mindshare Introduces Automated Outbound Dial Software Solution for Call Centers

Mitigating Risk: Migrating your Call Center to Microsoft Lync Safely and Easily

Evangelyze Communications Unveils SmartChat R3 for Microsoft Lync

Zeacom Sponsors ContactBabel's Latest Contact Center Guide

Business Intelligence: Is Your Call Center All That it Can Be?

Call Center Software: Golfbreaks.com's CRM to Become More Dynamic with Aspect Integration

Zeacom's ZCC 6.1 Packed with Android Apps, More Business Intelligence and PBX Flexibility

Lawson Software Unveils Lawson Clinical Bridge

Mid-market Enterprises Building Brand Loyalty Through Multimedia Contact Centers

Call Center Software Becomes Paramount as Helpdesk Requests Surge

Municipalities Turning to Multimedia Contact Centers

Zeacom's ZCC Heads to Lync Platform

Zeacom Attains IAUG 4-Star Status, Heads to Conference Next Week

Call Center Software: Enghouse Interactive Unveils CallRex Workforce Management

Zeacom Caters to Needs of SMEs

Contact Center Software Leader Zeacom Dedicated to VARs

Call Center Software: Zeacom and Cerium Networks Unveil Strategic Partnership

Call Center Software Predictions for 2012

Guarantee a Positive Caller Experience with Operator Console

Unified Contact Centers Improving First Call Resolution, Customer Satisfaction

The Power of Business Intelligence for Driving Better Decision-Making in the Contact Center

Record & Evaluate Functionality Among the Lynchpins to Contact Center Success

Livecom Customer Interaction Platform Enhanced with Call Center Software for Voice Telephony

VADS BPO Taps Ameyo's Call Center Software for Contact Center Optimization

Ventana Research: Zeacom's ZCC Delivers a Positive 'Moment of Truth' for Customers

Social Media is Contact Centers' Backstage Pass to Customers

DevConnect Gold Member Zeacom to Attend Bicoastal Avaya Events

New Zeacom Communications Center Solution Built for Enhanced User Experience, Agent Retention

Zeacom Achieves Daily User Milestone, Ready for Another Record Year

Efficient Contact Center Software at the Core of Credit Unions' Success

Zeacom to Showcase Communications Platform at Credit Union Call Center Conference

Business Process Automation Empowering Enterprises to Achieve Productivity, ROI

ThinkTel Unveils Telax Hosted Call Center as Official Call Center Software

Call Center Software Provider Kofax Captures Awards for Product Leadership, Revenue Growth

Is it Really Risky to Buy through a VAR? We Think Not

Contact Center Software Helps Amplify Key Market Differentiators

BroadSoft Improves BroadWorks Call Center Offering

Intelestream Unveils Version 4.0 of intelecrm

Empowering Next-Gen Contact Centers During a Public Crisis or Natural Disaster

KIVA Group Enhances Full-Service, Outsourced Call Center Support for AnyHour

Rhode Island School of Design Deploys Amcom's E911 Solution

New Metrix Software Increases Call Center Productivity

Aiello Named Senior Vice President of Worldwide Sales at Cicero

Utility Companies Grapple with Perception of Less than Stellar Customer Service

MDLsolutions Call Center Software Solution now Integrates with Microsoft Dynamics CRM

Customer Satisfaction, Operational Efficiency Crucial to Credit Union Success

Striking a Balance Between the IVR and Agents for a Great Customer Experience

Study: Call Centers Employing Could-Based Solutions Can Benefit From Lowered Costs

Zeacom's Callback Eliminates the Dreaded Hold Music

CenterSoft's Shift Logic Staffing Software Strengthens Call Center Profitability

Zeacom Addresses Utilities' Challenges in the Face of New Technologies

Zeacom Set to Exhibit at Customer Experience Management for Utilities Conference

U.K.-based webCRM Announces CRM on Mobile Devices

Zeacom to Showcase ZCC Advancements at 2011 Microsoft Worldwide Partner Conference

Empirix Enhances Converged Assurance Platform

New Voxida Solutions from Accurate Always Designed to Meet High-Traffic Contact Center Demands

A Q&A with Zeacom's Tom Farquhar on Credit Union Contact Centers

Premise-Based Communication Solutions Still Thriving

Zeacom President Discusses Contact Centers and Customer Satisfaction

CSI Now Uses CSDP's Service Relationship Management Solution

ADTRAN Honored with 2011 Network Products Guide Hot Companies and Best Products Award

Contact Center Software Empowers Insurance Company to Effectively Handle Large Call Volumes

Zendesk Partners With SugarCRM to Deliver 360-Degree Customer View

TurningPoint to Streamline DHS Telecom Management

Leverate's CRM System Integrates Seamlessly with Trading Platforms

Telefonix Becomes First New Zeacom IP Office Contact Center Partner in UK

Avaya and Zeacom Deliver Preparation and Flexibility: Keys for Contact Center Marketplace

inContact Plans Sixth Annual User Conference (ICUC) in September

Customer Service Crucial to Credit Union Call Centers and Contact Centers

SalesLogistix Secures Third Place in Global Customer Satisfaction Ranking

Midwest Family Mutual Employs Tealeaf to Improve Agent User Portal

Redtail CRM Tool Further Empowered by Mobile Assistant

Zeacom to Exhibit at IAUG Global Conference 2011in Las Vegas

Contact Center Software Provider Zeacom Logs Record Growth for Fiscal Year of 2011

Presence's Presence in the Informal Call Center

New Zealand Companies Seeking Scrum Certification, Clarus Officials Say

WASI Deploys Indosoft's Q-Suite Call Center Solution

InVision Teams Up with Training Company to Round Out its WFM Solution

ZCC Gets Even Better With Microsoft Lync Support

Zeacom Delivers Call Center Software to Support Key Interactions

Sirius Leverages Fonolo's Visual Dialing Solution for Improved Calling Experience

Zeacom's Contact Center Software Platform Interoperates with Microsoft Lync 2010

Social CRM Optimization Through Call Center Software Unification

SugarCRM EMEA Finds 'Record Growth' for 4Q and FY 2010

Zeacommunity 2011 Coming this Week to Irvine, Calif.

Zeacommunity 2011 to Address Growing Cloud Support Options

Zeacommunity 2011 - an Open Forum That Addresses the Needs of Partners, Resellers and End-Users

How to Survive a Recession: Stick to Your Core Strengths

Call Center Software Advancements Ease Winter Staffing Concerns

Unified Communications Veteran Zeacom Offers SME Support in a Tough Economy

Zeacommunity 2011 Addresses the Needs of Partners, Resellers and End-Users

Zeacommunity Preview: Tim Searcy Talks Privacy Regulation in the Call Center Space

Telework Enhancement Act Brings Opportunity for Call Center Software Providers

Zeacom Unveils Agenda for Zeacommunity 2011

Aberdeen Presents Trends and Observations for ERP Software

Zeacom Unveils Agenda for its User Conference

Zeacom's Call Center Software at Work in the Financial Market

Zeacom's Call Center Software Adds Support Through VAR Certification

Spredfast Version 2.0 Provides Wider Integration & Marketing Capabilities

ClickSoftware Announces ClickContact Extension into Facebook

Keeping Up With The Vigilante Consumer

Zeacom Extends Reseller Support with Distribution Central

Avaya Integration Drives Zeacom Communications Center Value

Mount St. Mary's College Tops in Customer Service Using Vovici

Call Center Software Provider Zeacom Helps its VARs Grow, Which in Turn Grows its Business

Zeacom Communications Center Drives Effective UC in the Call Center

Call Center Software Provider Zeacom Wins 2010 IP Contact Center Technology Pioneer Award

Call Center Software Provider Zeacom Releases Latest Version of its ZCC Solution

CDTA Turns to Call Center Software Provider Zeacom to Streamline Communications

Unified Communications: Beyond Call Center Software

Process Automation Benefits Eyed for Healthcare

Call Center Software Provider Zeacom Expands ZCC for First Responders

Crisis and Emergency Response Now Available in Zeacom Call Center Solutions

Mobility and UC: A Match Made in Heaven

Unified Communications: The Call Center is the Logical Place to Start

Five Areas Where Financial Services Firms Can Leverage the Benefits of Process Automation

Cutting Call Center Operating Costs with Automation

Interoperability a Key Consideration When Adopting Unified Communications

Zeacom's Call Center Software Delivers Most Popular UC Features

Customer-Agent Matchmaking Arrives in the Call Center

California Credit Union Cuts Call Center Operating Costs, Improves Service, with Zeacom

Tower Life Insurance Deploys Zeacom Communications Center Software

Microsoft OCS 2010 Officially Announced

Call Center Software Provider Zeacom Sees Revenues Increase 15 Percent in 2009

Knoa Announces New CRM Solutions Coverage, Upgrade Service

Convergys Forms Alliance with Sonda to Drive Latin American Market Share

DMG Report: Despite Tougher Regulations, Outbound Dialing Technology Market Continues to Thrive

Microsoft OCS 2010: Beta Coming in April?

'Don't Be Evil,' Fine. But Google - Customer Service Isn't Evil.

ForceLogix Technologies Partners Up with Sales Integrity

Zeacom Ready to Deliver Strong Value with Microsoft OCS

Zeacom's Call Center Software, With its UC Features, Ideal for Facilitating the 'Informal Call Center'

Zeacom's ZCC V5.0 SP4 Now Certified Interoperable with Cisco Unified Communication Manager 7.1.2

Zeacom Announces Availability of the Zeacom Gateway for Microsoft Office Communications Server

Zeacom Execs to Present Sessions at ITEXPO East 2010

The Value of Call Center Apps Built on Common Code

Zeacom Pushes the 'On' Button for Record and Evaluate Solution

Zeacom Adds Recording, Evaluation Modules to Platform

Call Center Software Provider Zeacom Launches US Associate Channel Manager Program

New Gateway from Zeacom Enables Integration of Avaya, Zeacom Systems with Microsoft OCS

Bankruptcy Management Solutions Adopts Zeacom's Call Center Software to Improve Customer Service

ASKO Improves Operations Using Zeacom's Call Center Software

Repco Upgrades to ZCC 5.0 to Enable Presence, Unified Voicemail on BlackBerry Devices

Zeacom a Gold Sponsor of Avaya's 2010 Americas Partner and Global Sales Conference

Video Demonstrates Zeacom ZCC Platform's Advanced Presence Capabilities

Call Center Software Vendor Zeacom Hires New Channel Manager

Zeacom Adds New Features, Functionality to its Unified Communications Platform

With Call Center Software, Zeacom Brings Cost-Savings to Compass

BPAS Deploys Zeacom's Unified Contact Center

Call Center Software Provider Zeacom to Participate in Paragon's Technology Expo 2009

Call Center Software Resellers Must Take 'Consultative Approach' to Win New Business

Zeacom President Talks UC Trends, Contact Centers and More

Call Center Software Vendor Zeacom Intros New ROI Calculator

Heating Up Customer Service with Zeacom's Unified Communications Suite

Zeacom Communications Center 5.1 Now Compatible with Avaya IP Telephony Solutions

Datasquirt, Zeacom Collaborate on SMS Queuing for Unified Communications

Inseparable: Presence and Unified Communications

For the Record, Zeacom Adds Module for VoIP Recording

The View from the Executive Suite: The Promise and Payback of Customer Communication and Loyalty

At ITEXPO West, Zeacom Announces Acquisition, Emphasizes Mobile

Zeacom Displays Executive Mobile at ITEXPO West 2008

Zeacom Acquires Mi-Audio and Mi-Eval Divisions from Talking Computers

Zeacom: Real-world Applications Driving UC Toward Mainstream

IP Contact Centers Take the High Ground

Study Finds Growing Demand for Self Service in Contact Centers

Zeacom Intros Latest Version of Unified Communications Suite

Doing UC Before UC Was Cool

Zeacom Intros Enhanced Unified Communications Solution for SMBs

Zeacom Communications Center 5.0 Offers New Applications for Mobile Unified Communications and Conference Calling

TMC's Unified Communications Magazine Announces 2007 Product of the Year Award Winners

Unified Communications Pioneer Zeacom Awarded 2007 Product of the Year by INTERNET TELEPHONY Magazine

The Benefits of Telecommuting

Zeacom Communications Center Now Certified Interoperable with Cisco's Unified Communications Manager

Zeacom: Microsoft OCS 2007 May Not be the Best UC Solution for Small Businesses

Keno Kozie Selects Zeacom's Call Center Software to Improve Operations

Zeacom Awarded Best of Show at INTERNET TELEPHONY Conference & EXPO East 2007

Zeacom: Unified Communications 'All the Buzz' at ITEXPO West 2007

Zeacom to Demonstrate Communications Center at INTERNET TELEPHONY Conference & EXPO West 2007

Zeacom Unified Communications for Small Business Steps Into the Limelight

Zeacom Releases Communications Center 4.1

Zeacom, TMCnet to Present Webinar on Unified Communications for the Contact Center

Rapattoni Corporation Upgrades to Zeacom's Communication Center Solution

Citizen's Choice Using Zeacom's Call Center Software

Zeacom Call Center Software Helps Health Care Service Provider Stay Ahead of the Game

CRM Solutions: The Eyebrow Tweezers or Flamethrower?

Making the most of research

CRM Market To Hit $1.3 Billion in 2007, Telecom Analysts Say

Call Center Scheduling Must Go Beyond the Calls

Quality Call Center Monitoring Provides Significant Benefits

Zeacom Appoints Ernie Wallerstein Jr as President, Americas

Steps to Effective Call Center Scheduling

Zeacom Reigns Supreme at AmCham-UPS Business Awards

Zeacom Software Announces 2000th Customer

YouMail Gives Voicemail a Makeover

Start with the 'Must Haves' When Searching for Workforce Management Solutions

A Guide to Choosing the Right Call Center Software

Verizon Wireless to Open Call Center in Alabama

Ranch Networks Bows Asterisk Clustering for Larger Enterprises

Proper Contact Center Employee Training Leads to Optimal Environment

The Best Call Center Customer Care Services Are Achievable With the Right Mix

Education execs want English spoken in Cordi schools to lure call centers

Zeacom ContactCenter 4.0 Now Avaya Compliant

CRM vital in market-driven company

EquaTerra Study Concludes Direct Correlation Between Outsourcing Satisfaction and Investment in Outsourcing Management/Governance

Zeacom Announces Version 4.0 of Zeacom ContactCenter Available to All Markets

Ranch Networks Works on High Availability of Asterisk

Eight Things You Can't Do with Premise-Based Call Center Hardware

SME-type call centers seen flourishing by Yankee Group

Forrester: How To Get A Good CRM Consultant

Virtual Call Centers Replace Onsite Call Centers

Telco's Debut in Europe

Problems for Travel Companies Outsourcing Call Centers to India

Only 3% Get Call Center Positions in Philippines

New Study by IDC Predicts Homeshoring Will Triple by 2010

New Research Shows Importance of Offering Support and Maintenance Contracts

Accenture Finds Internet Contributes to Loss of Customer Loyalty

Yankee Group Studies SMB CRM, IT Spending

Verizon Wireless Claims Victory Against Alleged Cell Phone Telemarketers

The Ten Commandments of IVR

NACC Says Global Call Centers in 'State Of Growth'