Call Center Software

Call center software provider Zeacom announced this week that it is a Gold Sponsor of Avaya’s 2010 Americas Partner and Global Sales Conference taking place October 11-15, 2009 at the Gaylord Opryland Hotel & Convention Center in Nashville, Tennessee.

The combined event brings together 2,500 Avaya (News - Alert) sales and marketing associates, including technical sales support teams, and over 1,000 members of the Avaya partner ecosystem including BusinessPartners, AlliancePartners and DevConnect (News - Alert) members.

Zeacom is a Gold Member of Avaya’s DevConnect program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology. Its award-winning UC software is fully compatible with Avaya’s IP Office 4.2, Communication Manager 5.0 and AES 4.2 solutions.

Zeacom’s (News - Alert) unified communications platform for the contact center and across enterprise, Zeacom Communications Center (ZCC), has been deployed by more than 2,800 enterprises worldwide. The solution enables organizations to improve the effectiveness of internal and external communications, through integration, as well as to automate critical business processes.

“We are excited about this conference as it presents an exceptional opportunity for Zeacom to share its unique capabilities and directly engage Avaya sales teams and in the hopes of creating stronger business relationships,” Zeacom President Ernie Wallerstein (News - Alert) said in a release. “Avaya Resellers are an essential driver of our success, and we look forward to showcasing our world-class offerings to this influential audience.”

Last month, Zeacom introduced an enhanced version of ZCC version 5 and announced that its customer base had grown to over 2,800 enterprises, globally, which translates into more than 59,000 contact center agents and approximately 144,000 individuals.