Sometimes it’s surprising the wealth of information you can discover about a company and its products through social networking sites such as Facebook, Twitter and YouTube (News
YouTube, in particular, can be a great place to view demonstrations of company products. For example, call center software provider Zeacom
recently posted this short video
explaining the rich presence capabilities of its Zeacom (News
) Contact Center platform. The video doesn’t just show how rich presence works, it also shows how it can be used to improve and streamline a company’s communications – thus improving employee collaboration and boosting productivity.
Rich presence gives receptionists, call center agents and other users the ability to view the availability status of other users on the network, in real time and regardless of their location. Using mouse, keyboard or phone activity, as well as a person's calendar schedule, all users on the network can determine with certainty whether somebody is actually at their desk or elsewhere.
Rich presence makes first call resolution a reality, improving the quality of internal and external interactions. It saves everybody time, all the time, and enables users to communicate more efficiently across the entire organization. In essence it is the “glue” that enables unified communications to improve employee productivity.
As the video explains, presence lets a user know, for example, where another user is located (at their desk, on their mobile phone, on business travels or at home), what meeting they are in and when they are due back. In addition a user can be automatically notified when the person they are seeking to contact has returned to their desk or finished a phone call, making “phone tag (News
)” a thing of the past. When that person returns, an alert pops up and all you have to do is “click-to-call.”
Rather than explain all the benefits of Zeacom’s rich presence feature, check out the two-minute video
Also be sure to check Zeacom’s other recent video
posted to YouTube explaining the features and capabilities of ZCC version 5. Whether you’re seeking a unified communications system for your call center or your entire business, you’ll likely be impressed with the rich presence and other UC capabilities that Zeacom’s ZCC platform delivers.