Service Pack 3 for Version 5.0 includes a new Executive Mobile module that lets corporate workers easily synchronize their desktop/desk phone with their mobile devices, including the BlackBerry (
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Alert) and Microsoft Windows Mobile smartphones. This way, mobile workers can access the corporate directory and view the presence, or availability status, of others on the network, including other mobile workers. In addition they can manage their own presence, indicating, for example, whether they are “away;” “available;” only available to certain users; or only available through specified modes of contact, such as email, chat or phone.
The new software also sports a visual voicemail feature that lets users view their voicemails in list form on their mobile device’s screen. This lets mobile workers prioritize voicemails by order of importance. The user simply clicks on the voicemail he or she wants to listen to. This saves time as the user no longer has to dial in to a voicemail box and slog through all the audio messages in chronological order.
Version 5.0 also now comes with an Executive Conference module offering visual identification of all parties on a conference call by way of a simple and secure login for callers. Individual speakers are identified by name so that there is greater certainty as to who is on a conference call. In addition it features a new single click recording option and Microsoft (
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As an added feature of Zeacom’s already rich security administration, site managers can now configure and lock down end-user client settings, individually or across groups.
Unlike other unified communications software vendors, which built their solutions by cobbling together various software elements purchased from other vendors, Zeacom built its on-premises UC solution on one single source code, from the ground up. Therefore the company’s UC solution runs on one server and has a single administrative interface. Zeacom’s UC solution, which runs on Avaya, Cisco and NEC (
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Alert) equipment, can be deployed on the contact center to greatly improve customer service – as well as across the enterprise to reduce communications costs, improve employee productivity and streamline business processes. The company boasts about 3,000 customers, most of them in New Zealand and Australia, but lately it has been picking up a lot of customers in the U.S. as well.
Zeacom, which sponsors the
Call Center Software channel on TMCnet, made news last month when it
announced that New Zealand-based telecom company
Compass had greatly reduced operating costs for its contact center operations through the deployment of Zeacom Contact Center.
Zeacom was also
featured in an article in the July edition of
Internet Telephony magazine, entitled “Communications-Enabled Business Practices & Processes,” about how San Antonio, Texas–based Tower Life Insurance improved – through automation – many of its business processes using Zeacom’s UC platform.
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