Today, leveraging the right call center technology to make business processes and people more efficient has never been more critical. Enterprises of all sizes are looking for solutions to streamline operations while also improving and enhancing customer experiences that can create differentiated value. Organizations also want capabilities that allow them to provide a high level of responsiveness, and are ready for whatever the future may hold, which is why leading organizations are not just considering but are implementing cloud-based contact center solutions. 

In fact, 3CLogic (News - Alert), a provider of cloud-based contact centers hosted on Amazon Web Services (News - Alert) (AWS), has decided to integrate with Infusionsoft, an all-in-one sales and marketing software for small businesses that combines CRM, marketing and e-commerce.

“Our Marketplace is full of innovative business solutions like 3CLogic that are designed beautifully to work with Infusionsoft. 3CLogic will help our customers be more successful by saving them time so they can focus on great customer service and growing sales,” said Brian Kappus, Marketplace partner manager for Infusionsoft, in a statement.

With Infusionsoft and 3CLogic's cloud-based contact center, customer service reps will have a complete 360-degree view of all voice, chat, and even social media interactions with clients. 3CLogic offers a suite of cloud-based inbound and outbound customer interaction channels such as voice, chat and social media, which integrate with existing Customer Relationship Management (CRM) software.

This new integration provides businesses with a complete view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic's cloud-based contact center, companies have much more accurate and timely information about their prospect or customer and they can quickly and effectively respond to communications, ensure customer satisfaction and drive a larger lifetime value of each customer.

These days, Infusionsoft provides an all-in-one sales and marketing software for small businesses to help small businesses automatically market to get more customers, grow sales and save time. From within Infusionsoft, customers can launch telemarketing campaigns or reach prospects with one click through the cloud.

 “Infusionsoft provides invaluable marketing and sales tools to small businesses,” commented Raj Sharma (News - Alert), president and CEO of 3CLogic. “With the integration of 3CLogic’s contact center capabilities with Infusionsoft, a new world of communications opens up for small businesses, without having to invest in a separate phone or call center system.”