Is the hype surrounding Microsoft Lync worthy of the buzz created in the industry?
Chances are, if you ask someone using Lync in a contact center environment, you’re likely to receive an answer in the affirmative. To truly enjoy the seamless experience, however, you’ll also want integration from Zeacom.
As a Microsoft partner, Zeacom (News - Alert) seamlessly connects Lync to the contact center, enabling all of Lync’s rich features supporting messaging, presence, video conferencing, and more. It’s important to note that deployment time and support costs with native applications are significantly lower than the alternative. Utilizing a Microsoft certified native Lync integration, Zeacom’s products enable customer self-service options, intelligent routing of all forms of contact to the best skilled worker, contact center productivity tools, and manager visibility into true measures of service levels and customer satisfaction.
At ITEXPO last week, Zeacom’s John Cray took part in an expert panel to share his deployment experiences for various enterprises and how they benefitted from Zeacom’s powerful integration with Lync. While some may view a Microsoft partner’s input as potentially skewed, the companies represented on the panel add a little extra meat as well as third-party verification.
Brands like Verizon (News - Alert) and AudioCodes offered their own testimonials to support what Microsoft has been saying all along: Lync delivers more in terms of seamless communications capability than any other application available on the market.
When Lync first emerged in the market, organizations were apprehensive about making a complete switch to the platform. In the last year, however, the opportunity for full deployment has exploded.
In the session at ITEXPO (News - Alert), Zeacom addressed Lync adoption and best practices. Notably, the company introduced Zeacom Communications Center (ZCC) 6.2 in the fourth quarter of 2012, continuing and evolving its investment in Lync integration and ensuring the delivery of enhanced business intelligence, mobility, and deployment options. ZCC’s native Lync integration extends the capabilities and rich feature set of the platform, allowing users to leverage greater communication capabilities on a wide range of devices regardless of location. Plus, companies deploying Zeacom’s ZCC maximize their investment in Lync, as Zeacom works internally, and does not route any contact through an external PBX (News - Alert).
Year after year, the ZCC-powered contact centers consistently outperform other providers. The company brings unmatched expertise, a direct result of long-standing relationships with global leaders such as Cisco, Avaya and NEC (News - Alert). With nearly 20 years of contact center experience under its belt, Zeacom remains a pioneer in managing the customer experience, and now brings the wealth of that experience to Lync-enabled contact centers.
Edited by Amanda Ciccatelli