Contact center software provider, Zeacom, has announced that John Cray, director of product management and marketing, has accepted an invitation to speak at ITEXPO (News - Alert) East 2013 in Miami, Florida. On February 1st, Cray will join a panel of experts for the interactive session, Is Microsoft Lync Living up to its Hype?

As Microsoft (News - Alert) Lync continues to draw attention in the telecommunications space, this session will dig deeper into user experiences to date, and how best to cost-effectively co-exist with cloud-based and legacy solutions.

The ITEXPO (News - Alert) session will also include an in-depth discussion on the deployment of Lync into existing communication environments, potential challenges, how said challenges have been overcome, and how Lync experiences overall compare with expectations.

“ITEXPO convenes industry executives and influencers from around the world and accordingly is an ideal venue to discuss Microsoft Lync adoption,” Cray said. “I look forward to representing Zeacom (News - Alert) in Miami, and to joining this esteemed community of enterprise communications and IP Telephony leaders.”

Zeacom Communications Center (ZCC) 6.2 was introduced in the fourth quarter of 2012, extending the company’s investment in Lync integration. Zeacom’s focus in the contact center market is to offer enhanced business intelligence, mobility and deployment options that span a wide range of telephony platforms.

One key benefit to ZCC is the native integration with Microsoft’s UCMA and conferencing, helping companies to mitigate both the risk and cost associated with deployment, while also enabling software-based telephony for a seamless and powerful user experience.

With access to Zeacom’s advanced callback, multichannel and IVR functionalities in its contact center software solution, seamlessly integrated with Lync’s presence, screen sharing, IM and video capabilities, agents can effectively achieve first-contact resolution to drive the highest possible level of customer satisfaction.

Most importantly, integration of Zeacom with Lync only adds to the agent’s feature-rich experience. ZCC enhances a user’s ability to leverage the full telephony power of Lync, and maximum return on their investment in a next-generation Unified Communications (News - Alert) and Collaboration platform swiftly and easily.

Zeacom’s nearly 20 years in the contact center software space contribute to the creation of a high-value user experience for the agent to ensure he or she can deliver the level of service expected by the customer. With access to greater capabilities, seamless integration and Unified Communications, the ZCC-powered contact center today has the tools to help outperform any other provider on the market.

To find out more about Zeacom and Director or Product Development John Cray, visit the company at ITEXPO Miami. Taking place Jan. 29- Feb 1, in Miami, Florida, ITEXPO (News - Alert) is the only gathering where the community of communications and technology buyers, sellers, resellers, and manufacturers meet to forge relationships and close deals. Rabban is speaking during “Is Microsoft Lync Living up to its Hype?” For more information on ITEXPO, click here.