With increased need for HIPAA compliance, healthcare providers are turning to call center software solutions that help them safeguard confidential electronic protected health information (e-PHI).
Promero, a provider call center software and customer relationship management (CRM) software to different industry verticals including healthcare segment, is now helping healthcare organizations deal with HIPAA compliance in a secure manner. The company has unveiled the launch of its cloud based HIPAA compliant call center software solution for healthcare providers and outsourcers that provide call center services to the healthcare industry.
Promero's hosted call center software solution provides the necessary administrative, facility, and technical safeguards to assist healthcare organizations meet their HIPAA requirements, according to company officials. The solution is supported by Oracle (News - Alert) Contact Center Anywhere.
"Our solution includes roles based access controls, encryption of data transmissions, as well as secure and encrypted storage of electronic protected health information for maximum security," said Gregg Troyanowski, president of Promero, in a statement.
“Promero's dedicated staff will work to provide the most secure, safe environment for an organization's call center application that will meet or exceed HIPAA standards,” Troyanowski added. “Notable healthcare industry leaders such as United Healthcare and the Food and Drug Administration utilize Oracle Contact Center Anywhere.”
HIPAA Security Rule sets national standards for the security of e-PHI. Promero's call center software offers a cost-effective alternative to healthcare organizations and outsourcing providers. The software is hosted in a Peak10 datacenter that has been audited in accordance with SSAE 16 and ISAE 3402 Standards.
To ensure further security, the call center environment is configured in a "private pod" so call center agents log into your private application instance - with your call data secured and encrypted. The software is using the latest 256 bit encryption technology used to secure confidential information. The 256 bit AES encryption and is accessible only to authorized end-users over a secure Web interface.
Promero is a Worldwide Oracle Gold Partner for Siebel CRM and Contact Center Anywhere and Salesforce AppExchange Partner and an authorized reseller of Vocalcom HermesNet, Monet Workforce Management software, RiverStar CE Suite, IEX Channel TotalView Work Force Management, Verint Impact 360 Work Force Optimization, Voxeo (News - Alert) Voice Recognition and Peak10 Reseller for data center services.
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Edited by Amanda Ciccatelli