Call center software solutions such as customer relationship management (CRM) has helped several organizations automate call center operations. Many CRM providers now offer these services as hosted service or SaaS (News - Alert) allowing call centers to save on costly software licenses and maintenance.
Recently FreeCRM.com, a provider in SaaS CRM services, announced it has implemented the CRM product at the country of Panama helping the country automate call center operations and streamline governmental services in the Office of Social Services, La Caja de Seguro Social.
FreeCRM.com provides easy task management and group calendaring as well as powerful sales and lead management, task tracking, knowledge management, document sharing and a multitude of groupware functions that are essential in keeping businesses running at a high degree of efficiency, the company said.
The country of Panama has implemented over 100 seats of its CRM product. The implementation has helped the country provide its 3.5 million citizens with a high degree of customer service. Citizens of Panama country now benefit from instant information, access and management of call center operations for the country's Social Services department.
FreeCRM.com's information management significantly benefits government bodies that need to regularly deal with public on thousands of matters.
FreeCRM call center software allows governments to easily handle phone calls, e-mail and other channels of communications from citizens and provide powerful contact center features that are typically found in much more expensive CRM products from SAP, Oracle, and Salesforce.com (News - Alert).
In another related announcement FreeCRM.com said that Express Energy Services has selected the company to provide enterprise wide CRM to manage all aspects of sales, customer support, and online marketing.
The Web based, FreeCRM.com is the perfect solution for Express Energy Services, with staff throughout the United States using a variety of desktops, laptops and mobile devices. It allows everyone in the organization to stay up to date on the latest tasks and events, customer service requests, equipment tracking and sales and lead management.
To find out more about Damon Carter and Zeacom (News - Alert), visit the company at ITEXPO. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. Carter is speaking during “Microsoft Lync: Separating Hype from Reality” For more information on ITEXPO, click here.
Edited by Amanda Ciccatelli