Call Center Software

Call center software leader Zeacom (News - Alert) is certainly committed to its partners and value-added resellers, but if there’s one in particular getting a little bit of extra attention nowadays, it’s Avaya (News - Alert).

As a tenured Avaya partner, Zeacom has become a regular fixture at events hosted by the International Avaya Users Group, a large international organization that operates as a forum for the global Avaya customer community. According to the IAUG’s website, it “provides a voice and resource for Avaya customers everywhere.”

Zeacom and Avaya are now taking their relationship a step further, as Zeacom has certified its position as an IAUG 4-Star Partner for 2012. This designation means Zeacom will gain access to IAUG associate membership, IAUG memberships for partner customers; conference exhibit space credit; as well as banner, print and social media advertising.

“For Zeacom, the IAUG is an exceptional platform for us to interact with both our reseller partners and their end-user customers,” said Sam Williams, vice president of marketing for Zeacom, in a press release. “We are dedicated to our channel-only sales model and it’s imperative that we utilize the unique opportunity of partnering with this influential association.”

By becoming a partner of Zeacom’s, companies gain an exciting new revenue stream from its affordable, scalable market-leading solutions that can be applied to almost any business out there. Other benefits of joining the reseller program include not having to compete with a direct sales channel, access to qualified leads and customizable marketing tools, and even opportunities to cross-sell.

In addition, Zeacom is slated to showcase its Zeacom Communications Center software platform at the upcoming IAUG Western Connect 2012 in San Diego, Calif. The conference, being held Sunday, Jan. 29 through Wednesday, Feb. 1, is a premier regional event for Avaya partners and users in the western U.S. and Canada that will have the opportunity to attend 30 user-selected workshops on today’s hottest communications technology topics.

The company’s ZCC solution has become the definitive formula for comprehensive management of a contact center’s dispersed agents and multiple communication channels. An integrated solution with a singular user interface, ZCC is proficient in many of the core contact center capabilities, including CTI (News - Alert) presence, the agent desktop, multi-channel rules-driven single-queue routing, IVR, voice messaging, recording, agent quality assurance, social media integration, integration with Outlook, and, of course, multi-channel communications management for tasks like transfer, hold, forward, etc.

For more information on ZCC, click here.

Looking to grow your channel opportunities? Then be sure to attend ChannelVision Expo (CVx), collocated with TMC’s ITEXPO East 2012 taking place Jan. 31-Feb. 3 2012, in Miami, FL. The CVx Showcase at ITEXPO (News - Alert) was created specifically to help channel players and wholesale service providers develop partnerships that cross traditional lines of business and provide all players with opportunities to expand their service portfolio through new suppliers and new relationships with other types of services and equipment distributors. For more information on registering for the ChannelVision Expo click here.

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Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.

Edited by Carrie Schmelkin