Cicero, a provider of customer experience management and desktop integration solutions, has announced the appointment of Tom Aiello, who brings more than 25 years’ experience in technology sales in the contact center industry, driving revenue growth and increasing market leadership, as Senior Vice President of Worldwide Sales.

“We are extremely pleased to have Tom join our team,” said John Broderick, Chief Executive Officer at Cicero, in a release. “He is joining Cicero at an exciting time as we expand our footprint in the U.S. and globally. His experience demonstrates a track record of leading sales teams to success and driving revenue growth.”

“Cicero is in a unique position to actually help contact centers find process and application problems as well as fix the problems to reduce employee effort, decrease costs, and improve the customer experience,” said Aiello. “It is rare to be able to sell a solution that can deliver so many benefits so quickly.  I look forward to working with the team, helping our customers realize these benefits, and increasing our company’s market leadership.”

Aiello most recently served as vice president of worldwide sales and marketing for Envision Telephony, Inc., a provider of software solutions for contact centers. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.