Zeacom, a leading global provider of contact center software, services and solutions, will exhibit at this week’s 2011 Conferences Connect Customer Experience Management for Utilities Conference in San Francisco which runs from Wednesday through Friday at the Hyatt Fisherman’s Wharf.
More than 40 gas, electric and water companies in the U.S. rely on Zeacom (News - Alert) software for their customer interaction solutions.
“We are excited to join utility providers from around the world to address and share our proven best practices for elite customer service,” said Zeacom President, Ernie Wallerstein. “The proliferation of smart grid, smart metering and other potentially paradigm-shifting technologies, coupled with having to fight off challenges from a growing number of energy resellers, has permanently shifted the industry landscape as well as consumer expectations.”
“It is critical that service providers give their customers the means to quickly and easily connect with service departments, and deliver the highest possible level of support. Zeacom solutions are a proven commodity for this market and provide contact center agents with the most advanced, easy-to-use solutions that answer this demand and prevent subscriber churn.”
Since 1994, Zeacom has been developing Contact Center, Business Process Automation and Unified Communications solutions since 1994. With offices in the United States, United Kingdom, Australia and New Zealand, Zeacom serves over 3,500 customers across the globe.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
John Lahtinen is Community Development Editor for TMCnet. He has more than 15 years of combined professional and educational experience involving news, education, and marketing. John holds a master's degree in journalism from the S.I. Newhouse School of Public Communications at Syracuse University and a bachelor's degree in English from the State University of New York at Plattsburgh. To read more of his articles, please visit his columnist page.
Edited by Jennifer Russell