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Five9 Now Accepting Nominations for First Ever Reimagine CX Awards
Cloud contact center solution provider Five9 recently announced it is now accepting nominations for the 2021 Reimagine CX Awards, a new award program focusing on Five9 (News - Alert) customers that are using CX software to enhance customer experiences and redefine the expectations of standard call centers.
“Every day, we see compelling and inspiring examples of how our customers are embracing innovation to improve the experience they deliver to their customers and their agents,” said Genefa Murphy, Five9 Chief Marketing Officer. “We are excited to launch the Reimagine CX Awards to share their stories and celebrate their results and achievements.”
As part of this announcement, representatives of Five9 have unveiled the details of five categories that nominees can be considered for.
- Increase Business Agility with Cloud recognizing organizations that are accelerating digital transformation by moving their contact center from on-premise to the cloud
- Scale with AI recognizing organizations that are optimizing workforce performance with a connected customer journey across digital channels and AI-enabled self-and-assisted service
- Streamline with Automation, AI and Analytics for organizations making data-driven decisions to accelerate business by leveraging AI, automation or analytics, using business intelligence, and real-time reporting capabilities to gain efficiencies across their business
- Empower Agents and Deliver Results to recognize organizations that are equipping their contact center agents and supervisors with best-in-class tools to enable them to work from anywhere through effective quality management, performance management, and gamification
- Community Excellence recognizing organizations that continuously demonstrate empathy toward their customers during service interactions; this award will be voted on by Five9 customers, partners, and employees
Participants in one or multiple categories will automatically be included as a nominee for the Overall 2021 Reimagine CX Award. Those looking to submit nominations for the new award category will have until August 6th to do so, as the winners will be announced at the Five9 CX Summit on September 1st.
Edited by Maurice Nagle