Call Center Scheduling Featured Article
Talkbots by Wiz.AI Allow Hyper-Personalized Automated Conversations
An artificial intelligence company based out of Singapore has unveiled a new automated conversation solution for call centers. Using Talkbots (conversational voice artificial intelligence), automated outbound calls can be made with adaptive artificial intelligence with region-specific conversation features.
Wiz.AI has partnered with Mobile Virtual Network Operator (MVNO), Zero1, to create a program that helps with customer engagement on an enterprise scale. The new program allows Talkbots to switch languages, localize dialect, and incorporate speech nuances designed to simulate a more human experience for callers. According to Zero1, the Talkbot enhancements have refined customer interactions, and call response rates have climbed to nearly four times compared to human customer service representatives
."Wiz.AI's in-depth customer engagement data has allowed us to proactively engage with our customer base with urgent queries that they might have particularly during recent uncertain times. With Wiz.AI's Outreach Talkbot, we can reach out and reassure our customers that we are constantly hearing their needs," added Stuart Tan, CEO and founder of Zero1.
Data collected through call monitoring allow Wiz.AI’s Talkbots to continuously evolve over time. Calls are recorded, analyzed, and categorized so that future calls will be hyper-personalized for each customer's specific needs. The customizable nature of the software will allow the call centers across the world to provide customer support with more familiar feeling conversations.
“Our Talkbots are continuously evolving and improving their accuracy in recognising the various consumers' needs with every call. In addition, our conversational AI framework can be deployed quickly and tailored according to different requirements in different industries. The possibilities are endless with conversational Talkbots," said Jennifer Zhang, CEO and co-founder of Wiz.AI.
Edited by Maurice Nagle