Call Center Scheduling Featured Article
CX Infinity Introduces 360 Degree View
One of the reasons for the meteoric rise of the onichannel contact center is an organization’s ability to now engage with clients on channels of preference. Over time, the call center has evolved from rows of phone banks to a high tech hub. With innovation fast and furious in the space, coronavirus has challenged organizations to continue to overachieve on customer expectations, and cloud contact center solution providers are here to help.
NovelVox announced the arrival of CX Infinity, a 360 degree solution designed for Cisco Contact Centers that offers agent a seamless shift between channels to support more personalized, contextual interactions.
Amit Gandhi, CEO NovelVox and CX Infinity say, “With NovelVox’s commendable achievements in the contact center industry, we are here with CX Infinity to empower businesses with omnichannel customer support. According to research, 9 out of 10 customers who look forward to the omnichannel experience and seamless communication. So, be there for your customers, where and when it matters the most, to deliver the best possible experience. It will add the power of digital channels to your Cisco (News - Alert) contact center over a single interface with our plethora of integration. It is a single box package with quick installation because we believe that no business will ever want the customers just to wait, miss the experience, and leave.”
With CX Infinity, organizations gain an application that offers agents a single interface to manage text, email, voice, video, Facebooks, Twitter (News - Alert), WhatsApp and chat. With a robust integration library that empowers contact centers with case management, productivity tools as well as skills based routing and more.
Available on-prem or in the cloud, NovelVox promises rapid CX Infinity deployment and robust functionality.
What’s in your contact center?
Edited by Maurice Nagle