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Servion Announces New Cisco Certifications to Strengthen Position in Canada
In a move that supports its vision of helping more enterprises in Canada obtain cloud contact center and collaboration solutions, Servion Global Solutions (Servion) has announced it completed a number of Cisco (News - Alert) certifications required to sell, install and manage Cisco Contact Center and Collaboration solutions in the region.
The Contact Center and Digital Customer Experience (CX) solution provider has been a Cisco Advanced Technology Partner for over 14 years. It’s most recent certification in Canada includes Cisco CMSP Master Certified Partner Status.
Other certifications it holds such as Cisco Collaboration SaaS (News - Alert) Authorization enables the company to quote, design, deploy, and manage Webex Cloud and on-premises solutions. It also holds the Cisco Express Specialization certification so it can help mid-sized businesses with cross-architecture solutions and has Cisco Unified Contact Center Enterprise Satellite Authorization. This means Servion can sell, deploy, and manage Cisco Unified Contact Center solutions for large enterprise contact centers.
The company supports its growing customer base with over 250 Cisco-certified Contact Center sales specialists. It also employs Pre-Sales engineers, Implementation Consultants, CX managers, and others to ensure their clients don’t have to worry about operational challenges throughout the day and can instead focus on delivering optimal customer experiences.
The company has not only implemented over 200 on-premises Cisco solutions as well as contact center solutions, but it also holds one of the highest Net Promoter Score (NPS of 65) in the industry.
"We are expanding our client base rapidly in Canada and the Cisco CMSP Certified Partner Status strengthens our partnership with Cisco and further qualifies us to work with leading enterprises in Canada,” said Laurent Philonenko, CEO at Servion. “This certification further enhances our team’s expertise to deliver the most innovative contact center and collaboration solutions to our customers."
Edited by Maurice Nagle