Call Center Scheduling Featured Article
HomeToGo Chooses Talkdesk to Boost Salesforce and Customer Experiences
HomeToGo, an independent vacation rental search engine, matches customers with vacation apartments and homes that meet their needs by comparing millions of accommodation listings. In late 2018, it announced raising more $150 million in funding and has been acquiring competitors. As the company quickly grows, it realized a need to improve its contact center capabilities. This included replacing its current system with an offering in the cloud that was flexible and ready to grow. It chose to partner with Talkdesk for its Enterprise Cloud Contact Center.
The next-generation cloud architecture not only maximizes flexibility but helps the company to meet high customer satisfaction levels.
“Today’s forward-thinking enterprise organizations like HomeToGo are making customer experience a competitive advantage with Talkdesk and transforming its contact centers to keep pace with customer demand,” said Tiago Paiva, chief executive officer at Talkdesk.
HomeToGo agents now have an easy-to-use platform and the benefits of cloud flexibility to integrate best-of-breed customer experience tools. With Talkdesk for Salesforce, agents get screen pops with customer information automatically when they take a call and can more efficiently answer queries and complete transactions. Other information about callers readily available for agents also reduces hold times and improves average handling times.
Contact center agents also now have access to Intelligent Routing from Talkdesk and can create customized call flows so inbound calls are routed to the right agents based on the customer’s needs and the agents skills.
“The agility of Talkdesk’s cloud contact center helps our customer support team stay ahead of our customers’ needs and ensures that we never leave a request unanswered,” commented Valentin Gruber, chief revenue officer at HomeToGo.
“High customer satisfaction and superior service quality is what sets HomeToGo apart from our competitors.”
Edited by Maurice Nagle