Call Center Scheduling Featured Article
Semafone Announces Data-driven Call Center Solution
We live in a data-driven world. Businesses rely on data to offer customers what they want, what they demand, and contact center solution providers are answering the call. Innovation is illuminating an era of real-time insight.
This week, Semafone announced the arrival of Intelligence+, a real-time data analytics solution integrated within Cardprotect Voice+.
Contact centers can take advantage of robust search and reporting functionality, customizable dashboards as well as the ability to import raw data. In addition, Semafone notes insights into improving call management, improving upon metrics like average handling times and first call resolution.
The real-time data delivered provides contact center management, marketing and agents with the invaluable insight required to best engage and serve their customer base. The platform promises to address employee morale with a better contact center working environment which will assist in reducing agent turnover while enhancing the customer experience at the same time.
“Today, data is the fuel that organizations need to be successful, and that is particularly true for the contact center,” said Gary E. Barnett, Chief Executive Officer, Semafone. “With Intelligence+, customers can see their contact center call activity on our Cardprotect Voice+ platform, and quickly turn that data into meaningful, actionable insights that improve call center performance, all while ensuring secure, compliant and seamless payment transactions.”
What’s in your contact center?
Edited by Maurice Nagle