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Custoda and Verint Partner to Provide Call Center Compliance
Contact centers are tasked with customer service, sales, support and now compliance is central to operations. Modern organizations must put compliance on its list of priorities because putting customer data care first is putting customers first.
Custodia Technology announced a new partnership with Verint Systems. The pairing introduce a tollset capable of capture, record and retain voice, data and other internal or external communication interactions to support compliance for financial firms.
Chris Hartley, Custodia CEO, Custodia Technology says, “The new Verint (News - Alert) partnership is a landmark for tackling compliance challenges. We can deliver the full 360 service compliance teams have been asking for, to realize the potential of Verint’s superb offering. That’s because with our expertise in financial compliance, we’re able to map operational and regulatory requirements, alongside what we know we can leverage out of Verint’s software.”
Dodd-Frank, GDPR and MiFID II create boxes for financial firms to check, with no margin for error. Inaccurate transaction reporting is an issue, as nearly 1,500 inaccurate notifications were reported in 2018.
John Bourne, Verint’s Senior VP, Global Channels and Alliances adds, “Verint is proud to be a part of a collaborative effort with Custodia Technology to address the compliance challenges of the commercial banking, financial services and insurance industries.”
There’s no room for error for financial firms when it comes to compliance. It is plain irresponsible for an organization not to take regulations seriously.
Is you contact center compliant?
Edited by Maurice Nagle