Call Center Scheduling Featured Article
Finding the Value in Cloud-Based Workforce Optimization
While there are new technological developments taking place most every day - and particularly so for business users, the question of value is one that commonly springs to mind. Few businesses can afford to blindly invest in every new technology that emerges, so the question becomes one of just what's in it for the business that invests. Monet Software understands this and plans a set of webinars in the near future for those who want a better handle on the value of cloud-based workforce optimization tools.
The company will offer up some illustration on how to improve performance in the contact center via the use of cloud-based workforce optimization tools. More specifically, how the use of a unified solution that can offer several critical features all at once - from quality monitoring systems to both workforce and performance management tools. Monet WFO Live in Action is set to run Thurs., Sept. 18 at 11 a.m. EST, and the second to run at 1:00 p.m. PST.
Monet Software's product line focuses on this topic rather closely. With solutions including workforce optimization, workforce management, and analytics, there's an added note of credibility.
Performance management tools like Key Performance Indicators (KPI) and a set of both dashboards and real time alerts also allow potential problems that emerge to be spotted quickly and addressed.
Further, a set of quality management tools like call recording and screen capture mechanisms and a set of analytics tools covering both desktop and speech functions, are offered. This helps address other possible problems in the earliest stages as well as take advantage of previously unforeseen opportunities, the kind that give businesses the extra juice required to reach the next level of operations.
Organizations are increasingly under the gun to do more with less, and in order to do that, said organizations have to get the most out of what's available. Tools like Monet Software's lineup are a great way to get to that point, but tools alone count for little without the expertise to put said tools properly to work. The Monet Software webinars look to provide at least some of that expertise, and the combination should be formidable indeed for those who put it to work.
Edited by Stefania Viscusi