Call Center Scheduling Featured Article
Paragon Software Launches National Street Level Mapping for Routing Vehicles in China
Scheduling software solutions are mostly used in call centers, retail stores and other such resource-intensive businesses. Recently Monet Software, a provider of call center scheduling software, revealed that as much as 60 – 80 percent of ongoing call center expenses are related to staffin - so, its no wonder companies are turning to workforce optimization solutions
Proper scheduling can not only be applied to managing human resources, but rather to managing movable resources like vehicles. As fuel price increases and tightening budget puts pressure on business, vehicle routing and scheduling optimization emerge as the next logical step for companies to ensure maximum utilization of their mobile resources.
Paragon Software Systems is one such company providing vehicle routing and scheduling optimization solutions to companies. The company has just launched national street level mapping for routing vehicles in mainland China.
The development follows Paragon's recent announcement about implementing Simplified Chinese language into its software. The Unicode compliant software makes it possible to translate it into any language and enables its use anywhere in the world. The software supports languages that use special characters such as those in Simplified Chinese, the written language for mainland China.
The mapping benefits Paragon software users as it allows them to create optimized routes and schedules for their transport operations in China using accurate data. The street level mapping capability reinforces Paragon's commitment to delivering transport optimization solutions to customers worldwide wherever they may be operating.
“We believe we are one of the first companies to have overcome the technical and legal challenges to provide a fully functional, fully featured transport planning solution for customers in China,” said William Salter, president and CEO of Paragon Software Systems. “We have already installed Paragon in Chinese with the fully licensed China map for our first customer in Shanghai.”
Paragon already offers a wide range of language options, including American English, French, German, Spanish, Hungarian and Croatian. Users simply select their preferred language from within the Paragon Workbench. This makes it possible for different users to access a single Paragon software installation concurrently in their own language," added Salter.
Edited by Ashley Caputo